95925

Автоматизация системы оповещения клиентов посредством смс сообщенияй

Дипломная

Информатика, кибернетика и программирование

Анализ принципов Автоматизированных Рабочих Мест на базе персонального компьютера Автоматизированное рабочее место АРМ или в зарубежной терминологии рабочая станция work-station является местом пользователя-специалиста какой либо профессии которое оборудовано средствами необходимым для автоматизации выполнения им определённых задач. Как правило такими средствами является Персональный Компьютер который дополняется по мере необходимости другими вспомогательными электронными устройствами такими как оптические читающие устройства...

Русский

2015-10-01

1.19 MB

2 чел.

Оглавление

ГЛАВА I. АНАЛИТИЧЕСКАЯ ЧАСТЬ. 4

1.1. Общая характеристика предприятия 4

1.1.1. Понятие предприятия, цели и направления деятельности 4

1.1.2. Правовые основы функционирования предприятий 6

1.1.3. Типология предприятий (объединений) 9

1.2 Характеристика предприятия ИП “Думикян” 11

1.3 Структура предприятия ИП “Думикян” 12

1.3.1 Организационная структура. 12

1.3.2 Производственная структура. 12

1.4 Характеристика понимания задачи и обоснование необходимости автоматизации. 13

1.4.1 Анализ предметной области. 13

1.4.1.1 Обязанности менеджера сервисного отдела 13

1.4.1.2 Схема работы менеджера сервисного отдела 14

1.4.1.3 Описание процесса работы менеджера сервисного отдела 14

1.4.1.4 Обоснование необходимости автоматизации работы менеджера сервисного отдела.   15

1.4.1.5 Постановка задачи 16

1.4.1.6 Требования к разрабатываемому проекту 17

1.4.1.7 Средства разработки 20

1.4.1.7.1 Описание понятия объектно-ориентированный язык программирования. 20

1.4.1.7.2 Описание языка программирование С# 27

1.4.1.8 Теория построения Автоматизированных Рабочих Мест 28

1.4.1.8.1 Анализ принципов Автоматизированных Рабочих Мест на базе персонального компьютера 28

1.4.1.8.2 Языковые средства Автоматизированного Рабочего Места 32

1.4.1.8.3 Классификация Автоматизированных Рабочих Мест 37

1.4.1.8.4 Комплексы Автоматизированных Рабочих Мест 41

1.5 Анализ существующих разработок и выбор стратегии автоматизации 43

1.5.1 Анализ существующих разработок для автоматизации задачи. 43

1.5.2 Выбор и обоснование стратегии автоматизации задачи 44

1.6 Обоснование проектных решений 44

1.6.1 Обоснование проектных решений по информационному обеспечению 44

1.6.2 Обоснование проектных решений по программному обеспечению 45

1.6.3 Обоснование проектных решений по техническому обеспечению 45

ГЛАВА II. ПРОЕКТНАЯ ЧАСТЬ 47

2.1 Разработка проекта автоматизации 47

2.1.1 Этапы жизненного цикла проекта автоматизации 47

2.1.2 Ожидаемые риски на этапах жизненного цикла и их описание 48

2.2 Информационное обеспечение задачи 49

2.2.1 Информационная модель и её описание 49

2.2.2 Характеристика нормативно-справочной, входной и оперативной информации 51

2.2.3 Характеристика результатной информации 53

2.3 Программное обеспечение задачи 53

2.3.1 Общее положение (Дерево функций и сценарий диалога) 53

2.3.2 Характеристика базы данных 59

2.3.3 Структурная схема пакета (дерево вызова программных моделей) 59

2.3.4 Описание программных модулей 61

ГЛАВА III. ОБОСНОВАНИЕ ЭКОНОМИЧЕСКОЙ ЭФФЕКТИВНОСТИ ПРОЕКТА 69

3.1 Выбор и обоснование методики расчета экономической эффективности 69

3.2. Расчет показателей экономической эффективности проекта 70

Заключение 74

СПИСОК ИСПОЛЬЗОВАННОЙ ЛИТЕРАТУРЫ 76

ПРИЛОЖЕНИЕ 77

Рисунки 78

Таблицы 87

Диаграммы 90

Программный листинг 90

ПОСЛЕДНИЙ ЛИСТ ВКР 101


ГЛАВА I. АНАЛИТИЧЕСКАЯ ЧАСТЬ.

1.1. Общая характеристика предприятия

1.1.1. Понятие предприятия, цели и направления деятельности

В обстоятельствах рыночных взаимоотношений предприятие представляется ключевым звеном всей экономики. Собственно на этом уровне формируется нужная обществу продукция, оказываются требуемые услуги. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Предприятие - это независимый, организационно выделенный хозяйствующий субъект производственной области народного хозяйства, который изготавливает и реализует продукцию, осуществляет деятельность промышленного характера или предоставляет коммерческие услуги.

Предприятие имеет конкретное название - завод, фабрика, комбинат, шахта, мастерская и т.д. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Любое предприятие является юридическим лицом, имеет завершенную систему учета и отчетности, независимый бухгалтерский баланс, расчетный и другие счета, печать с собственным наименованием и товарный знак.

Основной целью формирования и функционирования предприятия является получение максимально возможных доходов за счет обеспечения потребителей производимой продукции (выполненных работ, оказанных услуг), на основе которой обеспечиваются социальные и экономические запросы трудовой группы и обладателей средств производства.

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На основе общей миссии предприятия формируются и устанавливаются общефирменные цели, которые определяются интересами собственника, размерами капитала, обстановки изнутри предприятия, внешней сферой и должны отвечать следующим требованиям: быть конкретными и измеримыми, ориентированными во времени, доступными и обоюдно поддерживаемыми.

Каждое предприятие - это непростая производственно-экономическая система с многогранной деятельностью. Наиболее четко выделяются течения, которые необходимо причислить к основным:

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1)Комплексное исследование рынка (рекламная деятельность);

2)Инновационная деятельность (научно-исследовательские и опытно-конструкторские разработки, внедрение технологических, организационных, управленческих и других новшеств в производство);

3)Производственная работа (производство продукта, выполнение работ и предоставление услуг, создание номенклатуры и ассортимента, адекватных спросу на рынке); \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

4)Коммерческая деятельность предприятия на рынке (организация и стимулирование сбыта произведенной продукции, услуг, действенная реклама);

5)Вещественно-техническое представление производства (доставка сырья, материалов, комплектующих изделий, обеспечение всеми видами энергии, техникой, оборудованием, тарой, и т.д.);

6)Финансовая работа предприятия (все типы планирования, ценообразования, учет и отчетность, организация и оплата труда, анализ хозяйственной деятельности и т.п.); \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

7)Послепродажный сервис продукции производственно-технического и потребительского назначения (пусконаладочные деятельность, гарантийное обслуживание, обеспечение запасными частями с целью ремонтных работ и т.д.);

8)Общественная деятельность (поддержание на соответствующем уровне условий труда и существование рабочей группы, создание общественной инфраструктуры предприятия, включающей собственные жилые дома, столовые, лечебно-оздоровительные и детские дошкольные учреждения, ПТУ и т.д.).

1.1.2. Правовые основы функционирования предприятий

Работа предприятия упорядочивают множественные юридические акты, главными из которых являются: Закон о предприятии, устав предприятия и коллективный договор, регулирующий отношения трудового коллектива с администрацией предприятия. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Закон о предприятии определяет порядок создания, регистрации, ликвидации и реорганизации предприятия. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В соответствии с имеющимся законодательством, предприятие может формироваться собственником или по решению трудового коллектива. Вследствие  принудительного разделения другого предприятия, в соответствии с антимонопольным законодательством, в результате отделения из состава действующего предприятия одного или нескольких структурных подразделений, а так же прочих случаях.\\\\\\\\\\\\\\\\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Предприятие включается в государственный реестр Российской Федерации  со дня его регистрации. С целью осуществления этой процедуры необходимы заявление, решение учредителя о создании, устав и другие документы по перечню, определяемому Кабинетом Министров Российской Федерации.

Ликвидация и реорганизация предприятия производятся по решению владельца и при участии трудового коллектива, либо согласно решению, а также в случаях: признания его банкротом; в случае если принято решение о запрете функционирования предприятия; если  учредительные документы решением суда признаны недействительными и в других случаях.

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Руководство предприятием осуществляется в соответствии с уставом на бузе сочетания прав владельца и принципов самоуправления рабочей группы. Владелец может направить свои права по управлению предприятием совету предприятия либо другому органу, предусмотренному уставом предприятия и представляющему интересы владельца и рабочей группы.

Собственность предприятия формируют основные фонды и оборотные средства, а также другие ценности, стоимость которых показана в балансе предприятия. Источниками его формирования являются:

  1.  денежные и вещественные вклады учредителей;
  2.  доходы от главной и остальных видов деятельности;
  3.  доходы от ценных бумаг, кредиты банков и других кредиторов;
  4.  капиталовложения и дотации из бюджетов;
  5.  поступления с приватизации собственности;
  6.  безвозмездные либо благотворительные вклады предприятий, организаций и граждан и другие источники.

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Предприятие использует и распоряжается имуществом по своему  собственному усмотрению: продает, передает безвозмездно, меняет или сдает в аренду. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Общим признаком финансовых результатов хозяйственной деятельности предприятия согласно Закону о предприятии является доход, порядок использования которого определяет владелец.

Предприятие лично устанавливает фонд оплаты труда без лимитирования его роста со стороны государственных органов, минимальной заработанной платы труда наемных рабочих, устанавливает формы, системы и заработанной платы труда, и другие виды доходов работников.

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Предприятие лично реализует планирование работы и устанавливает перспективы развития, отталкиваясь из спроса на производимую продукцию. Основу планов составляют договоры, заключенные с потребителями продукции, работ, услуг, и поставщиками материально-технических ресурсов.

Предприятие реализует свою собственную продукцию по ценам и тарифам, устанавливаемым лично или на договорной основе. В расчетах с иностранными партнерами используются контрактные цены в согласии с критериями и ценами мирового рынка.

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Вопросы общественного формирования, включают улучшение условий труда, жизни и здоровья членов рабочей группы и их семей, решаются рабочей группой с участием владельца в соответствии с уставом предприятия, коллективным договором и законодательными актами.

Государство обеспечивает выполнение и соблюдение прав, и законных интересов предприятия: гарантирует ему равные правовые и экономические условия хозяйствования, в независимости от форм собственности;

Соблаговолит развитию рынка и регулирует его при помощи экономических законов и стимулов, осуществляет антимонопольные меры; Гарантирует льготные условия предприятиям, внедряющим быстро развивающиеся технологии, создающим новые рабочие места.

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Предприятие несет ответственность за несоблюдение договорных обязательств, требований к качеству продукции, за загрязнение окружающей среды. Предприятие должно гарантировать безопасность производства, санитарные нормы и требования по защите здоровья его работников, населения и потребителей продукции. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Контроль над отдельными направлениями деятельности предприятия осуществляют:  государственная налоговая инспекция  и государственные органы, на которые возложены полномочия надзора за безопасностью производства, труда, противопожарной и экологической безопасности, другие органы, определенные законодательством.

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Предприятие функционирует на основании Устава, который утверждается владельцем имущества, а для государственных предприятий - также при участии рабочей группы.

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В уставе предприятия определяются: владелец и полное наименование предприятия, его местонахождение, предмет и цели деятельности, органы управления и порядок их формирования, компетенция и полномочия рабочей группы, порядок образования имущества, условия реорганизации и ликвидация предприятия. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В устав могут входить положения: о трудовых взаимоотношениях; о полномочиях, очереди создания и структуре совета предприятия; о товарном знаке и др. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.1.3. Типология предприятий (объединений)

Типология предприятий может быть представлена с использованием ряда особенностей. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

По цели и характеру деятельности можно выделить два типа предприятий: предпринимательские и непредпринимательские, которые существуют за счет финансирования из бюджета государства. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В соответствии с формами собственности, установленными Законом Российской Федерации о собственности, могут действовать предприятия следующих видов: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  индивидуальные предприятия, основанные на личной собственности физического лица и исключительно его труде; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  2.  частные предприятия, основанные на собственности отдельного гражданина, с правом найма рабочей силы; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  3.  семейные предприятия, основанные на собственности и труде членов одной семьи; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  4.  государственные предприятия, основанные на общегосударственной собственности; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  5.  коллективные предприятия, основанные на собственности трудового коллектива предприятия; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  6.  совместные предприятия, основанные на базе объединения имущества разных собственников. В числе их учредителей могут быть иностранные юридические лица и граждане; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  7.  арендные предприятия, основанные на договорном временном владении и использовании имущества, которое необходимо арендатору для осуществления предпринимательской деятельности.

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Предприятия отличаются по признаку принадлежности капитала: национальные, заграничные и смешанные. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

По форме хозяйствования акцентируют внимание на хозяйственных товариществах, представляющие объединение предпринимателей.

Вид предприятия может определять технологическая целостность и степень подчиненности. По этому свойству разнятся головные и дочерние предприятия. Головные предприятия контролируют деятельность дочерних предприятий и филиалов. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Дочернее предприятие представляется юридически самостоятельным и организационно обособленным. Оно самостоятельно реализует коммерческие операции и составляет отчетный баланс, но контрольный пакет акций принадлежит головному предприятию.

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В отличие от дочерних предприятий филиал не пользуется юридической и хозяйственной самостоятельностью, не имеет собственного устава и баланса, он действует от имени и по указанию головного предприятия. Практически весь акционерный капитал филиала принадлежит головному предприятию.

Согласно функционально-отраслевому виду деятельности выделяют следующие виды предприятий:

  1.  промышленные
  2.  сельскохозяйственные
  3.  транспортные
  4.  торговые
  5.  производственно-торговые
  6.  торгово-посреднические
  7.  строительные
  8.  инновационно-внедренческие
  9.  лизинговые
  10.  банковские
  11.  страховые
  12.  туристические
  13.  предприятия связи

В соответствии с размерами хозяйственного оборота предприятия и количества его работников предприятие может быть отнесено к малым, средним и большим. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

К малым относятся предприятия с численностью сотрудников:

  1.  в индустрии и строительстве - до 200 человек;
  2.  в прочих отраслях индустриальной сферы - до 50 человек;
  3.  в науке и научном обслуживании – до 100 человек;
  4.  в отраслях не производственной сферы – до 25 человек;
  5.  в розничной торговле - до 15 человек. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.2 Характеристика предприятия ИП “Думикян”

ИП “Думикян” является предприятием малого типа, участвующим в розничной торговле. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Функционально отраслевой тип предприятия: производственно-торговый. Не является дочерней фирмой или филиалом. Основная сфера деятельности продажа компьютерных комплектующих и сопутствующих товаров, производство соединительных кабелей, устройств не высоко технологического характера и не подлежащих обязательной сертификации, сборке системных блоков,  оказание услуг по заправке картриджей и оцифровке видеокассет.

1.3 Структура предприятия ИП “Думикян” \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.3.1 Организационная структура. 

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Организационная структура — комплекс методов, посредством которых процесс труда сначала делится на отдельные рабочие задачи, а потом достигается координация действий по решению задач.

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По сущности процесса, организационная структура устанавливает распределение ответственности и полномочий внутри предприятия. Как правило, она отображается в виде органиграммы — графической схемы, составляющие которой, представлены элементами, которые являются иерархически упорядоченные организационные единицы (подразделения, должностные позиции). \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Организационная структура — документ, определяющий количественный и качественный состав подразделений предприятия и схематически показывающий порядок их взаимодействия и взаимосвязи между собой. Структура предприятия устанавливается, отталкиваясь от объёма и содержания задач, решаемых предприятием, сложившихся на предприятии информационных и документных потоков, и с учётом его организационных и материальных возможностей.

Организационная структура ИП “Думикян” носит иерархический характер, координация взаимодействия сотрудников носит характер взаимного регулирования -  координация на основе информационной коммуникации работающих совместно сотрудников, групп, подразделений, характерна для простых систем, однако, с успехом используется и в сложных системах при управлении меж функциональными группами и проектными командами.

1.3.2 Производственная структура. 

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Производственная структура - часть общей системы предприятия, представляет собой состав и взаимосвязи основных и вспомогательных производственных групп. Первичной структурной единицей предприятия является рабочее место. Группы рабочих мест объединяется в производственный участок. Производственной структурой предприятия называется его разделение на подразделения (производства, цехи, участки и т.п.), осуществляемое согласно определенным принципам их построения, взаимосвязи и размещения. Одним из главных принципов формирования производственной структуры предприятия является распределение труда между его отдельными элементами. В соответствии с этим и в зависимости от масштабности предприятия и сложности процесса изготовления выпускаемой продукции каждое промышленное предприятие делится как на крупные подразделения: цехи, производства, хозяйства, так и на более мелкие подразделения: участки, отделения, рабочие места.

1.4 Характеристика понимания задачи и обоснование необходимости автоматизации. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.4.1 Анализ предметной области. 

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1.4.1.1 Обязанности менеджера сервисного отдела 

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На менеджера сервисного отдела возлагаются следующие обязанности:

  1.  Оформление заявки на услугу (поступает от менеджера по продажам);
  2.  Отслеживание статуса выполнения заявки; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  3.  Оформление акта окончания выполнения заявки (поступает от сервисного инженера); \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  4.  Оповещение клиента о выполнении его заявки; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

На менеджере сервисного отдела лежит задача передачи информации от клиента до сервисного инженера и обратно к клиенту. Помимо передачи стандартизированных бланков электронной и физической отчетности, менеджер сервисного отдела должен оповещать клиентов и сотрудников максимально быстро вне зависимости от того где они находятся.

На предприятии ИП ”Думикян” в сервисном отделе наблюдается совмещение функций менеджера сервисного отдела и сервисного инженера, то есть сервисный инженер по мимо своих основных обязанностей порой возлагает на себя обязанности по передачи и оформлении документов, а так же оповещении клиентов о готовности их заказов.

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1.4.1.2 Схема работы менеджера сервисного отдела 

Менеджер сервисного отдела занимается документооборот в пределах сервисного отдела, получением документации от отдела продаж и передачей извещений клиентам. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Рассмотрим схему работы менеджера сервисного отдела:

  1.  Менеджер получает заявку из отдела продаж;
  2.  Менеджер проводит оформление и выбирает сервисного инженера, который будит выполнять данную заявку; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  3.  Регистрирует полученную заявку в базе данных;
  4.  Передает сервисному инженеру оформленную заявку с перечнем необходимых работ. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  5.  После выполнения работы сервисным инженером, получает заявку о выполнении работ. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  6.  Регистрирует заявку о выполненной работе;
  7.  Передает заявку о выполненной работе в отдел продаж;
  8.  Сообщает клиенту, что его заявка выполнена.

Такая схема используется с начала работы фирмы.

1.4.1.3 Описание процесса работы менеджера сервисного отдела

Менеджер сервисного отдела получает заявку на услугу из отдела продаж. Заносит информацию о получении заявки в базу данных.

Оформляет заявку на услугу и передает её сервисному инженеру.

Вносит в базу отметку о передаче заявки на услугу в базу данных.

Если клиент подавший заявку в отдел продаж является новым, то вносит его данные в базу. Данные имеют вид: фамилия, имя, отчество и номер мобильного телефона (11-тизначный набор цифр). \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

После оказания услуги, сервисный инженер передает заявку обратно менеджеру сервисного отдела с пометками о выполненной работе.

Менеджер сервисного отдела, заносит в базу данных информацию из заявки о том, когда и какие работы были выполнены сервисным инженером, и ставит пометку о том, что работы выполнены. …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

После передает номер выполненной заявки в отдел продаж.

После передачи номера выполненной заявки в отдел продаж, менеджер сервисного отдела производит оповещение клиента о том, что его заявка выполнена и сообщает ему номер выполненной заявки.

В данный момент на предприятии последняя процедура осуществляется посредством голосового оповещения клиента при помощи телефона.

1.4.1.4 Обоснование необходимости автоматизации работы менеджера сервисного отдела.  \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В результате анализа обязанностей, схемы работы, очередности обработки информации, и факта того, что данную работу с достаточно большей периодичностью выполняет инженер сервисного отдела, выделены следующие недостатки: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  Большие затраты внимания менеджера сервисного отдела на общение с клиентами при сообщении им информации о выполнении их заявки.
  2.  Неполное и неэффективное использование технических средств, имеющихся в наличии. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  3.  Низкая оперативность, снижающая качество и скорость работы.

Очевидно, что работа менеджера сервисного отдела, рутинна, в данном представлении, что сильно влияет на результат его деятельности: работа замедляется, из-за чего замедляется технологический процесс всего сервисного отдела. Когда данные обязанности выполняет сервисный инженер, падает скорость выполнения заявок на услуги, а так же качество выполнение данных услуг, из-за общения с клиентами посредством голосового оповещение.

Таким образом, на основании приведенных выше недостатков возникла необходимость в автоматизации дополнительного процесса деятельности менеджера сервисного отдела, что позволит не затрачивать дополнительные временные ресурсы на оповещение клиента посредством голосового оповещения, о выполнении его заявки на услугу. Это повысит скорость работы, уменьшит риски брака, увеличит качество выполнение услуг, а так же уменьшит стресс оказываемый клиентами на менеджера сервисного отдела или сервисного инженера исполняющего обязанности менеджера сервисного отдела.

1.4.1.5 Постановка задачи \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Характеристика задачи. В процессе ознакомления с деятельностью предприятия ИП “Думикян” была поставлена задача автоматизации деятельности менеджера сервисного отдела в функции оповещение клиентов о выполнении их заявок на выполнение услуг, что бы повысить эффективность работы предприятия и сервисного отдела в целом.

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Рассмотрим назначение автоматизированной системы оповещение клиентов и основные функции, которые она должна выполнять:

 \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  Загружать информацию о клиентах из выгрузок в формате Еxсеl (*.xlsx) из основной базы данных. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  2.  Иметь свою внутреннюю базу данных, хранящую данные о клиентах.
  3.  Возможность добавлять в свою внутреннюю базу данных информацию о новых клиентах.

 …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1.  Возможность оповещать клиентов посредством текстовых сообщений. (sms).

 ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1.  Иметь заготовленные стандартные шаблоны для оповещения клиентов.
  2.  Программа должна вести отчет об отправленных сообщениях.
  3.  Программа не должна принимать сообщений.

 \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Входная информация. При решении задачи используется следующая входная информация: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Заявка на выполнение услуги; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  Дата поступления; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  2.  Контактная информация (ФИО, Мобильный номер) клиента;
  3.  Выходная информация.

В результате выполнения задачи формируется информация: …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1.  Номер выполненной заявки;

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  Дата выполнения заявки;

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.4.1.6 Требования к разрабатываемому проекту \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Автоматизированная программа текстового оповещения клиентов менеджера сервисного отдела предназначена для уменьшения затрат временных ресурсов в работе менеджера сервисного отдела или сервисного инженера исполняющего обязанности менеджера сервисного отдела.

Автоматизированная программа текстового оповещения клиентов менеджера сервисного отдела предназначена для интеграции в рабоче-программную среду предприятия ИП “Думикян”. …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Целями создания системы были не только целевое использование имеющегося оборудования, автоматизации деятельности менеджера сервисного отдела, но и повышение эффективности деятельности менеджера сервисного отдела путем экономии затрачиваемых временных ресурсов, обеспечение оперативного и краткого оповещения клиентов о выполнении их заявок на услуги.

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Целью создания автоматизированной программы текстового оповещения клиентов менеджера сервисного отдела является:

  1.  Снижение времени на оповещение клиента;
  2.  Создание дополнительной базы клиентов;
  3.  Оперативное оповещение клиентов о выполнении их заявок;
  4.  Снижение вероятности не оповещения клиента о выполнении его заявки.
  5.  Снижение затрат на оповещение клиента;

Объектом автоматизации является деятельность менеджера сервисного отдела и сервисного инженера исполняющего обязанности менеджера сервисного отдела.

Автоматизированная программа текстового оповещения клиентов менеджера сервисного отдела используется менеджерами сервисного отдела или сервисными инженерами, исполняющими обязанности менеджера сервисного отдела. Обмен информацией между менеджером сервисного отдела и клиентом должен осуществляться в одностороннем порядке, в виде электронного сообщения.  

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Автоматизированная программа текстового оповещения клиентов менеджера сервисного отдела и сервисного инженера, исполняющего обязанности менеджера сервисного отдела выполняет следующие функции:

  1.  Загружать информацию о клиентах из выгрузок данных в формате Еxсеl (*.xlsx) из основной базы. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  2.  Иметь свою внутреннюю базу данных, хранящую данные о клиентах.
  3.  Возможность добавлять в свою внутреннюю базу данных информацию о новых клиентах. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  4.  Возможность оповещать клиентов посредством текстовых сообщений. (sms). \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  5.  Иметь заготовленные стандартные шаблоны для оповещения клиентов.
  6.  Программа должна вести отчет об отправленных сообщениях.
  7.  Программа не должна принимать сообщений.

Для работы с программным продуктом необходимо разделить пользователей на группы:

  1.  Пользователь – проверяющий отчет об отправках сообщений (имеет возможность просматривать отчеты об отправках сообщений);
  2.  Оператор – менеджер сервисного отдела и сервисный инженер исполняющий обязанности менеджера сервисного отдела (имеет возможность редактировать базу клиентов, импорт информации о клиентах, оправка сообщений клиентам); \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  3.  Администратор – специалист, имеющий возможность корректировки информации в внутренней базе данных, а так же имеющий возможность вносить корректировки в программный код программного продукта.

Пользователь программного продукта должен владеть навыками работы с интерфейсом Microsoft Windows Vista/7/8/8.1/10, Miсrоsоft Оffiсе Еxсеl 2007/2010/2013. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Для реализации программного продукта используется технология объектно-ориентированного программирования, как наиболее динамично развивающаяся и наиболее полно удовлетворяющая требованиям. Для обеспечения функциональности приложения использован язык С#.

Для хранения информации используется база данных под управлением программного приложения. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.4.1.7 Средства разработки \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Для разработки автоматизированной системы текстового оповещения клиентов менеджера сервисного отдела или сервисного инженера исполняющего обязанности менеджера сервисного отдела выбран язык разработки С#, что является требованием заказчика – руководство предприятия ИП “Думикян”. Это требование обусловлено тем, что данный проект будит работать под управлением операционных систем семейства Windоws, которые лучше работают с программными продуктами, написанными на программном языке С#, так же немало важным фактом является то, что этот языка объектно-ориентированный.

1.4.1.7.1 Описание понятия объектно-ориентированный язык программирования. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В центре ООП располагается понятие объекта. Объект — это сущность, которой возможно посылать сообщения и она способна на них реагировать, применяя собственные данные. Объект — это часть класса. Данные объекта сокрыты от всей остальной программы. Скрытие данных называется инкапсуляцией.

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Наличие инкапсуляции хватает для того что бы язык программирования был объектным, но это ещё не означает что он объектно-ориентирован — для этого необходимо наличие наследования.

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Но даже если имеется наличие инкапсуляции и наследования это не делает язык программирования в достаточной мере объектным с точки зрения объектно-ориентированного программирования. Главные преимущества объектно-ориентированного программирования выявляются только в том случае, когда в языке программирования реализован полиморфизм подтипов — возможность одновременно обрабатывать объекты с различной реализацией при условии наличия единого интерфейса.

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Объектно-ориентированное программирование существует уже более чем сорока лет, но, несмотря на это, до сих пор не существует полноценного всеми принятого определения данной технологии. Главные принципы, заложенные в первые объектные языки и системы, подверглись кардинальному изменению и дополнению при использовании многочисленных реализаций последующего времени. Приблизительно с середины 1980-х годов термин «объектно-ориентированный» стал популярным, в результате чего с ним произошло то же самое, что и немного раньше с понятием «структурный — его стали применять к любым новым разработкам, чтобы обеспечить им привлекательность. Бьёрн Страуструп в 1988 году написал, что обоснование «объектной ориентированности» чего-либо, в большинстве случаев, сводится к ложному силлогизму: «X — это хорошо. Объектная ориентированность — это хорошо. Следовательно, X является объектно-ориентированным». \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Алан Кея, создатель языка Smаlltаlk, которого считают одним из «отцов-основателей» объектно-ориентированного программирования, объектно-ориентированный подход заключается в следующем наборе основных принципов.

1. Всё является объектом. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

2. Вычисления происходят путём между объектами, при котором один объект требует, чтобы другой объект выполнил некоторое действие. Объекты взаимодействуют, отправляя и получая сообщения. Сообщение — это запрос на выполнение некоторых действия, дополненный набором аргументов, которые могут понадобиться при выполнении этого действия.

3. Каждый объект имеет отдельную память, которая состоит из других объектов. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

4. Каждый объект является представителем класса, который выражает общие свойства объектов. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

5. В классе задаётся функциональность объекта. Тем самым все объекты, которые являются экземплярами одного класса, могут выполнять одни и те же действия. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

6. Классы организованы в иерархическую систему наследования, имеющую древовидное представление, один главный корень от которого расходятся придатки. Память и поведение, связанное с экземплярами определённого класса, по умолчанию доступны любому классу, находящемуся на уровнях ниже в иерархическом дереве.

Таким образом, программа представляет собой набор объектов, имеющих состояние и поведение. Объекты взаимодействуют посредством сообщений. Естественным образом выстраивается иерархия объектов: программа в общем — это объект, для исполнения своих функций она обращается к входящим в неё объектам, которые, в свою очередь, выполняют запрошенное обращением к другим объектам программы. Само собой, чтобы избежать бесконечной рекурсии в обращениях, на каком-то этапе объект трансформирует обращённое к нему сообщение в сообщения к типовым системным объектам, предоставляемым языком и средой программирования.

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Устойчивость и управляемость системы создается за счёт конкретного разделения ответственности объектов, единого определения интерфейсов меж объектного взаимодействия и полной изолированности внутренней структуры объекта от внешней среды. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Появление в объектно-ориентированном программировании отдельного понятия класса вытекает из потребности иметь большое количество объектов со сходным поведением. Класс в объектно-ориентированном программировании — это  абстрактный тип данных, созданный программистом. С данной точки зрения объекты являются значениями данного абстрактного типа, а определение класса задаёт внутреннюю структуру значений и набор операций, которые над этими значениями могут быть выполнены. Наличие иерархии вытекает из требований к повторному использованию кода — если несколько классов имеют сходное предназначение и выполняемы операции, то не имеет смысла их многократно написания, что приводит к избыточности программного кода и в свою очередь потребляет много машинных ресурсов, лучше выделить общее действие в отдельный класс и сделать его родительским для данных классов, а в описании самих этих классов оставить только различающиеся элементы.

Потребность совместного использования объектов разных классов, способных обрабатывать однотипные сообщения, требует поддержки полиморфизма — возможность записи отдельных объектов имеющих одинаковый тип данных. В таких условиях объект, посылая сообщение, может и не знать в точности, к какому классу относится адресат, и одни и те же сообщения, отправленные переменным одного типа, содержащим объекты разных классов, создадут различную реакцию.

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Изначально (например, в том же Smаlltаlk) взаимодействие объектов представлялось как «настоящий» обмен сообщениями, то есть пересылка от одного объекта другому специального объекта-сообщения. Данная модель является чрезвычайно общей. Она подходит, например, для описания параллельных вычислений при помощи активных объектов, каждый из которых имеет свой поток исполнения и работает одновременно с остальными. Такие объекты могут вести себя как отдельные, полностью автономные вычислительные единицы. Отправка сообщений естественным образом решает вопрос обработки сообщений объектами, присвоенными полиморфным переменным — в независимости от того, как объявляется переменная, сообщение обрабатывает код класса, к которому относится присвоенный переменной объект. Данный подход использован в языках программирования Smаlltаlk, Ruby, Оbjесtivе-С, Pythоn.

Однако общие черты механизма обмена сообщениями имеет и обратную сторону — полная передача сообщений требует дополнительных расходов, что бывает не приемлемо. Для этого во многих современных объектно-ориентированных языках программирования используется концепция вызов метода отправкой сообщения — объекты имеют доступные извне методы, вызовами которых и обеспечивается взаимодействие объектов. Данный подход использован в огромном количестве языков программирования, в том числе в С++, Оbjесt Pаsсаl, Jаvа, Оbеrоn-2. Правда, это приводит к тому, что сообщения уже не являются самостоятельными объектами, и, ввиду чего, не имеют атрибутов, что сильно сужает возможности программирования. Некоторые языки используют гибридное представление, показывая преимущества одновременно обоих подходов — например, СLОS, Pythоn.

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Концепция виртуальных методов, поддерживаемая этими и другими современными языками, появилась, как средство обеспечить выполнение нужных методов с использованием полиморфных переменных, как попытка расширить функционал вызова методов для выполнения части функциональности, обеспечиваемой механизмом обработки сообщений.

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В современных объектно-ориентированных языках программирования каждый объект является значением, которое относится к определённому классу. Класс представляет собой объявленный программистом составной тип данных.

Параметры объекта, задающие его состояние. Периодически поля данных объекта называют свойствами объекта, ввиду чего возможна неразбериха. Физически поля представляют собой значения, объявленные как принадлежащие классу.

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Процедуры и функции, связанные с классом, определяют действия, которые можно выполнять над объектом такого типа, и которые сам объект может выполнять. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Классы способны наследоваться друг от друга. Класс-потомок получает все поля и методы класса-родителя, он может дополнять их собственными полями и методами либо переопределять имеющиеся. Большинство языков программирования поддерживает только единичное, лишь в некоторых языках имеется множественное наследование — создание класса от двух или более классов-родителей. Множественное наследование создаёт целый ряд проблем, как логических, так и реализационных, поэтому в полном объёме его поддержка не распространена. В 1990-е годы появилось и стало активно развиваться в объектно-ориентированных языках понятие интерфейса. Интерфейс — это класс без полей и без реализации, включающий только заголовки методов. Если некий класс наследует интерфейс, он должен реализовать все входящие в него методы. Использование интерфейсов даёт относительно дешёвую альтернативу множественному наследованию.

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Взаимодействие объектов в большом количестве случаев обеспечивается вызовом ими методов друг друга. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Поскольку методы класса могут быть, как только внутренними, обеспечивающими логику функционирования объекта, так и внешними, с помощью которых взаимодействуют объекты, необходимо обеспечить скрытость первых при доступности извне вторых. Для этого в языки вводятся специальные синтаксические конструкции, явно задающие область видимости каждого члена класса. Традиционно это модификаторы publiс, prоtесtеd и privаtе, обозначающие, открытые члены класса, члены класса, доступные только из классов-потомков, и скрытые, доступные только внутри класса. Списки модификаторов и их описания разнятся в разных языках объектно-ориентированного программирования.

Поля класса в общем случае не должны быть доступны извне, поскольку такой доступ позволил бы произвольным образом менять внутреннее состояние объектов. Поэтому поля обычно объявляются скрытыми (либо язык в принципе не позволяет обращаться к полям класса извне), а для доступа к находящимся в полях данным используются специальные методы, называемые методами доступа. Такие методы либо возвращают значение того или иного поля, либо производят запись в это поле нового значения. При записи метод доступа может проконтролировать допустимость записываемого значения и, при необходимости, произвести другие манипуляции с данными объекта, чтобы они остались корректными (внутренне согласованными). Методы доступа называют ещё аксессорами (от англ. ассеss — доступ), а по отдельности — геттерами (англ. gеt — чтение) и сеттерами (англ. sеt — запись).

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Псевдо поля, доступные для чтения и/или записи. Свойства внешне выглядят как поля и используются аналогично доступным полям (с некоторыми исключениями), однако фактически при обращении к ним происходит вызов методов доступа. Таким образом, свойства можно рассматривать как «умные» поля данных, сопровождающие доступ к внутренним данным объекта какими-либо дополнительными действиями (например, когда изменение координаты объекта сопровождается его перерисовкой на новом месте). Свойства, по сути, не более чем синтаксический сахар, поскольку никаких новых возможностей они не добавляют, а лишь скрывают вызов методов доступа. Конкретная языковая реализация свойств может быть разной. Например, в С# объявление свойства непосредственно содержит код методов доступа, который вызывается только при работе со свойствами, то есть не требует отдельных методов доступа, доступных для непосредственного вызова. В Dеlphi объявление свойства содержит лишь имена методов доступа, которые должны вызываться при обращении к полю. Сами методы доступа представляют собой обычные методы с некоторыми дополнительными требованиями к сигнатуре.

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Полиморфизм реализуется путём введения в язык правил, согласно которым переменной типа «класс» может быть присвоен объект любого класса-потомка её класса.

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1.4.1.7.2 Описание языка программирование С# 

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С# (произносится «си шарп») — объектно-ориентированный язык программирования. Разработан в 1998—2001 годах группой инженеров под руководством Андерса Хейлсберга в компании Miсrоsоft как язык разработки приложений для платформы Miсrоsоft.NЕT Frаmеwоrk и впоследствии был стандартизирован как ЕСMА-334 и ISО/IЕС 23270.

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С# относится к семье языков с С-подобным синтаксисом, из них его синтаксис наиболее близок к С++ и Jаvа. Язык имеет статическую типизацию, поддерживает полиморфизм, перегрузку операторов (в том числе операторов явного и неявного приведения типа), делегаты, атрибуты, события, свойства, обобщённые типы и методы, итераторы, анонимные функции с поддержкой замыканий, LINQ, исключения, комментарии в формате XML.

Переняв многое от своих предшественников — языков С++, Pаsсаl, Модула, Smаlltаlk и, в особенности, Jаvа — С#, опираясь на практику их использования, исключает некоторые модели, зарекомендовавшие себя как проблематичные при разработке программных систем, например, С# в отличие от С++ не поддерживает множественное наследование классов (между тем допускается множественное наследование интерфейсов).

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С# разрабатывался как язык программирования прикладного уровня для СLR и, как таковой, зависит, прежде всего, от возможностей самой СLR. Это касается, прежде всего, системы типов С#, которая отражает BСL. Присутствие или отсутствие тех или иных выразительных особенностей языка диктуется тем, может ли конкретная языковая особенность быть транслирована в соответствующие конструкции СLR. Так, с развитием СLR от версии 1.1 к 2.0 значительно обогатился и сам С#; подобного взаимодействия следует ожидать и в дальнейшем (однако, эта закономерность была нарушена с выходом С# 3.0, представляющего собой расширения языка, не опирающиеся на расширения платформы .NЕT). СLR предоставляет С#, как и всем другим .NЕT-ориентированным языкам, многие возможности, которых лишены «классические» языки программирования. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.4.1.8 Теория построения Автоматизированных Рабочих Мест

1.4.1.8.1 Анализ принципов Автоматизированных Рабочих Мест на базе персонального компьютера \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Автоматизированное рабочее место (АРМ) , или, в зарубежной терминологии, "рабочая станция" (work-station), является местом пользователя-специалиста какой либо профессии, которое оборудовано средствами, необходимым для автоматизации выполнения им определённых задач. Как правило, такими средствами является Персональный Компьютер, который дополняется по мере необходимости другими вспомогательными электронными устройствами, такими как оптические читающие устройства или считыватели штрихового кода, устройства графики, средства сопряжения с другими АРМ и локальными вычислителями сетями и т.д.

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Самое большое распространение в мире получил АРМ на базе профессиональных ПК с архитектурой IBM PC. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

АРМ ориентированы в основном на пользователей, которые не имеют специальной подготовки по использованию вычислительной техники.

Главным назначением АРМ принято считать децентрализованную обработку информации на рабочих местах, возможность использовать соответствующие «свои» базы данных при одновременной возможности вхождения в локальные сети АРМ и ПК, но и порой в глобальные вычислительные сети, включающие мощные ЭВМ.

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В наше время на многих предприятиях реализовывают концепция распределённых систем управления народными хозяйствами. В ней предусматривается локальная, очень полная и в полной мере законченная обработка информации на разных уровнях иерархии. В данных системах подача организуется снизу вверх только той части информации, в которой на верхних уровнях имеется потребность. При этом существенная часть результатов обработки информации и изначальные данные обязаны храниться в локальных банках данных. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Для реализации идеи распределенного управления понадобилось  создание для каждого уровня управления и предметной области автоматизированных рабочих мест на базе мощных персональных компьютеров. К примеру, в области экономики на таких АРМ возможно реализовывать планирование, моделирование, упрощение процессов, принятие решений в разных информационных системах и для разных сочетаний задач. Для каждого объекта управления нужно предусматривать АРМ, соответствующие их значению. Однако принципы создания любых АРМ должны быть общими: Системность, гибкость, устойчивость, эффективность.

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Системность. АРМ нужно представлять как системы, чья структура определяется функциональными потребностями. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Гибкость. Система АРМ должна иметь модульное строение, как внутренние, так и внешние, благодаря этому система способна изменяться подстраиваться под различные факторы предприятий. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Устойчивость. Система АРМ должна быть устойчива, она должна быть разделена на блоки, что бы при воздействии внутренних или внешних губительных факторов, систему можно было очень просто и быстро вернуть в работоспособное положение. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Эффективность АРМ нужно рассматривать как показатель, уровня реализации всех вышеперечисленных принципов, отнесенных к тратам на создание и эксплуатацию системы.

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Функционирование АРМ выдает свой положительный результат только при полноценном, совместном взаимодействии человека и машины, в данном объединении главную функционирующую роль выполняет компьютер.

Создание гибридного подхода АРМ на нынешней ступени технологического прогресса относительно проблематично. При дальнейшем развитии гибридного подхода будет обеспечена большая функциональность и производительность, главным фактором будет оставаться привилегированное нахождения человека, а данном комплексе АРМ.

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На предприятиях связанный с выпуском и созданием продукции АРМ является важной составляющей в таких сферах как планирование, управление, обработка данных и принятие решений.

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АРМ - это специализированная система, набор технических средств и программного обеспечения, ориентированного на конкретного специалиста. У АРМ вне зависимости от направленности на конкретную сферу деятельности имеется ряд общих требований, которые должны быть при  его создании:

  1.  наличие средств обработки информации;
  2.  работа в диалоговом режиме;
  3.  выполнение требований эргономики;
  4.  распределение функций между оператором, элементами комплекса АРМ;
  5.  создание комфортных условий работы;
  6.  удобство конструкций АРМ;
  7.  привлекательность форм и цвета элементов АРМ;
  8.  достаточно высокая производительность и надежность ПК, работающего в системе АРМ;
  9.  максимальная степень автоматизации основных повторяющихся процессов;
  10.  оптимальные условия для самообслуживания специалистов как операторов АРМ;

Остальные факторы, обеспечивающие максимальную комфортность специалиста использованием АРМ как рабочего инструмента.

Структура АРМ включает совокупность подсистем - технической, информационной, программной и организационной. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

О технической подсистеме уже было сказано выше. К указанному ранее набору технических средств, непосредственно образующему АРМ, надо еще добавить средства связи с другими АРМ, работающими в общей сети объекта, а также другие средства связи (телефон, телекс, телефакс).

К информационной подсистеме относятся массивы информации, хранящейся в локальных базах данных, как  правило, на дисковых накопителях. Сюда же относится и системы управления базами данных.

Программное обеспечение  включает операционные системы, сервисные  программы, стандартные программы  пользователей и пакеты прикладных программ, выполненные по модульному принципу и ориентированные на решение определенного класса задач, обусловленного назначением АРМ. По мере необходимости в программное обеспечение включаются также пакеты программ для работы с графической информацией.

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Организационное обеспечение  АРМ имеет своей целью организацию  их функционирования, развития, подготовки кадров, а также администрирования.

К последнему относятся: планирование работы, учет, контроль, анализ, регулирование, документальное оформление прав и обязанностей пользователей АРМ.

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Если устройство АРМ  достаточно сложно, а пользователь не имеет специальных навыков, возможно применение специальных обучающих средств, которые позволяют постепенно ввести пользователя в среду его основного автоматизированного рабочего места. При реализации функций АРМ (т.е. собственно его функционировании) необходимы методики определения цели текущей деятельности, информационной потребности, всевозможных сценариев для описания процессов ее реализации.

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Методика проектирования АРМ не может не быть связанной  с методикой его функционирования, так как функционирование развитого АРМ предусматривает возможность его развития самими пользователями.

Языковые средства АРМ являются реализацией методических средств с точки зрения конечного пользователя, а программные реализуют языковые средства пользователя и дают возможность конечному пользователю выполнять все необходимые действия.

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1.4.1.8.2 Языковые средства Автоматизированного Рабочего Места 

Языковые средства АРМ необходимы прежде всего для однозначного смыслового соответствия действий пользователя и реакции ПЭВМ. Без них невозможен процесс обучения, организация диалога, обнаружение и исправление ошибок. Сложность разработки таких языков заключается в том, что они должны быть преимущественно непроцедурными. Если процедурный язык указывает, как выполняется задаваемое действие, то непроцедурный - что необходимо выполнить без детализации, какие действия для этого требуются.

Так как конечные пользователи не знают и не должны знать в деталях процесс реализации информационной потребности, чем выше интеллектуальность АРМ,  тем больше непроцедурных возможностей должно быть предусмотрено в его языках. 

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Языки АРМ должны быть как пользовательски-ориентированными, так и профессионально-ориентированными. Это связано с различиями в классификации пользователей, которые разделяются не только по профессиональной принадлежности, но и по квалификации, виду потребляемых данных. Следует учесть, что использование естественного языка, несмотря на кажущуюся простоту такого подхода, не может дать сколько-нибудь ощутимых преимуществ из-за необходимости введения через клавиатуру громоздких конструкций ради получения иногда несложных результатов.

Как и во всяком языке, основу языков АРМ должны составлять заранее определяемые термины, а также описания способов, с помощью которых могут устанавливаться новые термины, заменяя или дополняя существующие. Это приводит к необходимости при проектировании АРМ определенным образом классифицировать терминологическую основу АРМ, т.е. определить все основные синтаксические конструкции языка и семантические отношения между терминами и их совокупностями. В связи с этим может возникнуть необходимость в простейшей классификации АРМ, например, по возможностям представления данных в некоторых пользовательских режимах обработки: числовые, текстовые, смешанные. В более сложных случаях классификация АРМ может определяться уже организацией баз данных. Возможности языка во многом определяют, и список правил, по которым пользователь может строить формальные конструкции, соответствующие реализации информационной потребности. Например, в некоторых АРМ все данные и конструкции фиксируются в табличной форме (табличные АРМ) или в виде операторов специального вида (функциональные АРМ). 

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Языки пользователя разделяют АРМ также по видам диалога. Средства поддержки диалога, в конечном счете определяют языковые конструкции, знание которых необходимо пользователю.

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Конструкцией одного и того же АРМ может быть предусмотрено не один, а несколько возможных типов диалога в зависимости от роста активности пользователя в процессе обучения или работы, а также необходимости развития АРМ средствами пользователя. Из существующих диалогов при разработке

В АРМ наиболее употребимы:

  1.  диалог, инициируемый ПЭВМ
  2.  диалог заполнения форм
  3.  гибридный диалог
  4.  диалог необученного пользователя
  5.  диалог с помощью фиксированных кадров информации

При диалоге, инициируемом ПЭВМ, пользователь АРМ освобождается практически полностью от изучения мнемоники и конструкций языка. Одной из модификаций этого метода является метод меню, при котором выбирается один или несколько из предложенных ПЭВМ вариантов.

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При диалоге заполнения форм, который также инициируется ПЭВМ, пользователь заполняет специально подобранные формы на дисплее с их последующим анализом и обработкой. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Гибридный диалог может быть инициированы и пользователем, и ПЭВМ.

При диалоге необученного пользователя должна быть обеспечена полная ясность ответов ПЭВМ, которые не могут оставлять у пользователя сомнений относительно того, что ему нужно делать. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В случае диалога с помощью фиксированных кадров информации пЭВМ выбирает ответ из списка имеющихся. В этом случае пользователь вводит только очень короткие ответы, а основная информация выдается автоматически.

Тип диалога также может определять классификацию АРМ, например АРМ с диалоговыми средствами необученного пользователя. Классификация АРМ по такому признаку связана с классификацией по профессиональной ориентации пользователя. Например, АРМ с диалогом по методу меню вряд ли целесообразно для пользователя-экономиста, относящегося в то же время к персоналу руководителя, вследствие большого числа повторяющихся операций. Пакеты прикладных программ (ППП), применяемые в АРМ, могут быть параметризированы для обеспечения привязки системы к конкретному приложению. Могут использоваться генераторы самих ППП. 

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В состав АРМ обязательно входят различные программные компоненты, обеспечивающие основные расчетные функции и организацию диалога, а также система управления базой данных, трансляторы, справочные системы, собственно база данных, содержащая, например, основные данные, сценарии диалога, инструкции, управляющие параметры, перечни ошибок. Основные компоненты АРМ определяют его состав и обеспечивают возможность классификации АРМ по различным признакам.

В зависимости от применения в рамках АРМ средств, обеспечивающих развитие АРМ конечным пользователем, будем разделять АРМ на два больших класса: обслуживающие и интеллектуальные. И те и другие могут предназначаться для различных пользователей. Но в то же время существуют такие пользователи, о которых можно сказать заранее, что он не может быть пользователем того или другого АРМ. Например, обслуживающий персонал (делопроизводители, секретари) в силу специфики выполняемых ими функций не нуждаются в интеллектуальных АРМ. 

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Обслуживающие АРМ в сферах организационного управления могут быть:

  1.  информационно-справочными
  2.  вычислительными
  3.  тексто-обрабатывающими

Интеллектуальные АРМ можно, прежде всего, разделить на ориентированные на данные и ориентированные на знания. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Информационно-справочные АРМ обслуживают какой-либо процесс управления. Вычислительные АРМ разнообразны по своему содержанию и могут применяться многочисленными категориями пользователей. С их помощью могут ставиться и решаться организационно-экономические задачи, связанные и не связанные друг с другом, поиск и обработка данных в которых заранее определена или определяется в процессе функционирования АРМ.

Тексто-образующие АРМ предназначены для обработки и генерации текстовой информации различной структуры и предположении, что текст семантически не анализируется. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Интеллектуальные АРМ дата логического типа основаны на широком использовании баз данных и языков пользователей. При этом пользователь способен самостоятельно модифицировать базы данных и языки, варьировать диалоговыми возможностями. В этих АРМ отсутствует база знаний, т.е. невозможно накопление правил, обеспечивающих объяснение того или иного свойства управляемого объекта. База знаний как составной компонент входит в АРМ факто логического типа. Факто логические АРМ полезны там, где работа в условиях АРМ определяется преимущественно накапливаемым опытом и логическим выводом на его основе. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Выделим несколько основных функций, которые должны быть реализованы в рамках автоматизации организационного управления: интерпретация (анализ и описание данных и фактов из предметной области для установления их взаимосвязей и систем); диагностика (поиск, определение и описание состояния управляемого объекта); мониторинг (непрерывное отслеживание функционирования АРМ и фиксирование получаемых результатов); планирование (обеспечение заданной последовательности действий); проектирование (обеспечение пользовательских интерфейсов и развития).

1.4.1.8.3 Классификация Автоматизированных Рабочих Мест 

АРМ могут быть индивидуальными, групповыми, коллективными.

Применительно к групповым и коллективным АРМ в целях эффективного функционирования системы ЭВМ - специалистам (коллективу) необходимо ужесточить требования к организации работы АРМ и чётко определить функции администрирования в такой системе. Система АРМ, являющаяся «человеком – машиной», должна быть открытой, гибкой, приспособленной к постоянному развитию и совершенствованию. В такой системе должны быть обеспечены:

1) максимальная приближённость специалистов к машинным средствам обработки информации; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

2) работа в диалоговом режиме; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

3) оснащение АРМ в соответствии с требованиями эргономики;

4) высокая производительность компьютера; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

5) максимальная автоматизация рутинных процессов; моральная удовлетворенность специалистов условиями труда, стимулирующая их творческую активность, в частности, в дальнейшем развитии системы;

6) возможность самообучения специалистов.

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Задачи, решаемые на АРМ, условно можно разделить на информационные и вычислительные. 

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К информационным задачам относятся кодирование, классификация, сбор, структурная организация, корректировка, хранение, поиск и выдача информации. Часто информационные задачи включают несложные вычислительные и логические процедуры арифметического и текстового характера и отношения (связи). Информационные задачи являются, как правило, наиболее трудоемкими и занимают большую часть рабочего времени специалистов.

Вычислительные задачи являются как формализуемыми , так и не полностью формализуемыми. Формализуемые задачи решаются на базе формальных алгоритмов и делятся на две группы: задачи прямого счета и задачи на основе математических моделей. Задачи прямого счета решаются с помощью простейших алгоритмов. Для более сложных задач требуется применять различные математические модели. 

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В последнее время большое внимание выделяется разработке средств решения не полностью формализуемых задач, называемых сематическими.

Такие задачи возникают очень часто в ходе оперативного управления экономическими объектами, особенно при принятии решений в условиях неполной информации. Структура АРМ - это совокупность его подсистем и элементов. К обеспечивающим системам в первую очередь следует отнести: техническое, информационное, программное и организационное. Кроме того, существует целый ряд подсистем. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Техническое обеспечение представляет собой комплекс технических средств, основой которого служит профессиональный персональный компьютер, предусматривающий работу специалиста без посредников (программистов, операторов и др.). У групповых АРМ таким компьютером могут пользоваться 4 - 6 человек. В комплект профессионального персонального компьютера входят процессор, дисплей, клавиатура, магнитные накопители информации, печатающие устройства и графопостроители. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

К комплексу технических средств следует отнести и средства коммуникаций для связи различных АРМ в сетях, а также средства телефонной связи. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Информационное обеспечение - это массивы информации, хранящиеся в локальных базах данных. Информация организуется и хранится, в основном, на магнитных дисках. Управление ею осуществляется с помощью программной системы управления базами данных, которая производит запись информации, поиск, считывание, корректировку и решение информационных задач. В АРМ может быть несколько баз данных. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Организационное обеспечение включает средства и методы организации функционирования, совершенствования и развития АРМ, а также подготовки и повышения квалификации кадров. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Для групповых и коллективных АРМ в подсистему организационного обеспечения включаются функции администрирования АРМ: проектирование, планирование, учет, контроль, анализ, регулирование, организационные связи с инфра системами и др. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Организационное обеспечение предусматривает определение и документальное оформление прав и обязанностей пользователей АРМ.

Программное обеспечение состоит из системного программного обеспечения и прикладного. Основой системного обеспечения является операционная система и системы программирования, например, алгоритмический язык БЕЙСИК. Системные программы обеспечивают рациональную технологию обработки информации. Так называемые сервисные программы, которыми АРМ комплектуется в зависимости от потребности в них, расширяют возможности операционной системы. Для обеспечения информационной связи в сетях АРМ и связи АРМ по различным каналам также применяются программные средства, которые можно отнести к системному программированию.

Прикладное программное обеспечение (ППП) составляют программы пользователей и пакеты прикладных программ разного назначения. Стандартные программы пользователей представляют собой программные решения определённых задач на алгоритмическом языке, чаще всего Бейсик.

ППП выполнены по модульному принципу и ориентированы на решение определенного класса задач. ППП являются основным видом проблемного программного обеспечения. Они позволяют формировать алгоритмы, изменять условия решения задач данного класса, контролировать ход решений, вносить коррективы в алгоритмы и др. При работе на АРМ ППП реализуются в диалоговом режиме. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Примерами ППП являются: ППП для формирования различных документов с выполнением расчётных операций, ППП для задач оптимизаций планов, ППП балансовых задач. Особое место уделяется ППП для создания автоматизированных информационных систем, которые могут иметь различное назначение: справочные, для обработки таблиц, ведения массивов информации, создания и ведения баз данных, документальные. Пакеты для работы с графической информацией позволяют представить в наглядном и компактном виде состояние и процессы, свойственные объектам, проиллюстрировать результаты прогнозного анализа. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Серийно выпускаемые  в настоящее  время  комплексы  АРМ  условно разделяются на несколько классов. Комплексы АРМ первого поколения, комплексы  универсального типа базируются на использовании мини ЭВМ, СМ-3, СМ-4, имеют набор периферийных устройств,  представляющих пользователю возможность автоматизировать  различные процессы при подготовке и обработке информации, конструировании изделий радио электротехники и машиностроения, выпуске технической документации. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1.4.1.8.4 Комплексы Автоматизированных Рабочих Мест \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Комплексы АРМ первого поколения выпускаются в двух видах:

  1.  комплексы АРМ-Р для обработки информации и автоматизации процессов разработки радиоэлектронной аппаратуры;
  2.  комплексы АРМ-М для обработки информации и автоматизации процессов разработки изделий машиностроения. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Комплексы имеют идентичный по наименованию набор периферийных устройств, используют ту же операционную и тест мониторную систему. Три устройства комплексов имеют разное конструктивное исполнение и разные функциональные возможности,  специфику работы с конкретными изделиями.

Недостатком комплекса первого является  избыточность периферийных устройств. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Комплексы АРМ второго поколения различаются тем, что у них есть возможность организации независимой одновременной работы нескольких пользователей. Функциональное назначение комплексов определено конкретным набором проблемно-ориентированных технических средств, входящих в состав комплексов.

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Технические ресурсы и исходное программное обеспечение комплекса делают его пригодным для обработки любого вида информации не зависимо от её смыслового содержания.

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В автономном режиме комплексы АРМ/СМ позволяет решать задачи, связанные с вводом-выводом информации, алфавитно-цифровой и графической, а также выполнять другие работы:

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расположение элементов произвольной конфигурации на  печатной плате; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  формирование спецификаций; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  2.  осуществление аналитических и графических расчётов;
  3.  создание документации; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  4.  выполнение сборочных чертежей; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  5.  создание подпрограмм для постоянно повторяющихся расчетов;
  6.  создание программ для станков с числовым программным управлением;

 \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  подготовку информации для последующей передачи информации на центральный вычислитель;

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  1.  отображение на экранах дисплеев или вывод на бумажный носитель результатов полученных от центрального вычислителя; \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В режиме взаимодействия с САПР АРМ позволяет решать задачи проектирования трудоемких объектов с возможностью использования базы данных АИС. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Комплексы АРМ2 формируются на основе эксплуатации базового комплекта БК АРМ2 с подключением нужных периферийных устройств.

Совокупность АРМ для графического проектирования РЭА АРМ2-01 рассчитан для автоматизированного проектирования радиоэлектронной аппаратуры. Создан на базе УВК СМ 1407.01 и имеет подключение до восьми рабочих мест. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Главная область использования комплекса - автоматизация проектирования печатных плат. 

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Совокупность АРМ для создателей программ и текстовой документации АРМ2-04 создан для отладки и трансляции в коды прикладных программ АРМ2, написанных на алгоритмических языках, а также для изменения и выпуска произвольной текстовой документации. 

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Комплекс может работать как в автономном режиме, так и в режиме взаимодействия с машинами ЕС ЭВМ. Комплекс АРМ для программирования микропроцессорных устройств АРМ2-05. предназначен для эксплуатации в системах АП программируемой цифровой аппаратуры. Создан на базе УВК СМ с подключением к нему до четырех рабочих мест.

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1.5 Анализ существующих разработок и выбор стратегии автоматизации.

1.5.1 Анализ существующих разработок для автоматизации задачи.

В нынешнее время существует большое количество разработок для автоматизации поставленного процесса. Большинство методов используют веб интерфейс, облачные технологии и находятся на серверах сторонних компаний. В нынешних условиях обмен электронными сообщениями посредством сотовой связи осуществляется через компании поставщиков услуг сотовой связи. Программные комплексы оповещения посредством смс сообщений работают по принципу: формирование самого сообщения, отправка его на сервер компании, после происходит передача сообщения на сервер компании оператора поставщика услуг сотовой связи, после происходит передача сообщения с сервера получателю данного смс сообщения.

Ведущей международной компанией предоставляющей подобные услуги является компания SKYPE. Она предоставляет услуги как IP телефонии, так и звонки и отправка/получение сообщений смс посредством сотовой связи. Программное обеспечение представляет собой клиент позволяющий вносить новые контакты, сортировку контактов, а так же поиск сообщений и звонков.

На Российском рынке ведущие позиции в услугах сотовой связи занимают компании МТС, Мегафон, BeeLine и Tele2. Данные компании предоставляют услуги по отправке смс сообщений посредством своих серверов другим компаниям.

Из компаний Российского сегмента предоставляющими услуги отправки сообщений являются http://sms.itsoft.ru/, http://internetsms.org/, http://sms.ru/. Данные компании позволяют посредством веб интерфейса отправлять смс сообщения.

Так же присутствуют компании предоставляющие услуги своих серверов для передачи сообщений на сервера операторов сотовой связи. Лучшими в своей сфере являются компании https://mainsms.ru/ и http://www.sms-info.info/.

1.5.2 Выбор и обоснование стратегии автоматизации задачи

Для оптимизации работы предприятия программное приложение не должно использовать  веб интерфейс ввиду вероятности хищения данных о клиентах. Ввиду чего реализованные решения, использующие веб интерфейс, не подходят.

Так же необходима возможность отправка сообщений на любые номера Российского региона начинающиеся на стандартный набор (+7 9), так же имеющие минимальные затраты на передачу сообщений.

Проанализировав все имеющиеся решения и компании их предоставляющие, было принято решения разрабатывать свой внутренний программный продукт пользующейся решениями  и возможностями предоставленными компанией mainsms.

1.6 Обоснование проектных решений

1.6.1 Обоснование проектных решений по информационному обеспечению

Информационное обеспечение делятся на два типа: внутреннее и внешнее.

К внутреннему  информационному обеспечению относятся входные данные, промежуточные информационные массивы и выходные данные и документы.

К внешнему информационному обеспечению относят правила классификации и кодировки, нормативно-справочную информацию, оперативную информацию, а так же методические и инструктивные материалы.

В данном случае во внутреннее информационное обеспечение входят: к входным данным – заявка от клиента, к информационным массивам совокупность ФИО и номер мобильного телефона клиента, к выходным данным сформированная база данных внутри программы.

Во внешнее информационное обеспечение входят: информация поступающая из отдела продаж и сервисного отдела, она является оперативной, из классификаторов использованы классификация ФИО и номера телефона, к методическим и инструктивным материалам отнесены вспомогательная литература по программированию и работе с средой Windows.

1.6.2 Обоснование проектных решений по программному обеспечению

Для максимальной оптимизации программного продукта и реализации его под платформу операционных систем семейства Windows, было принято решение разрабатывать программный продукт посредством среды Microsoft Visual Studio 2012. Данная среда поддерживает выбранный язык программирования, она полностью совместима со средой Windows, и полноценно работает с сетью под управлением внутренних методов операционных систем Windows.

1.6.3 Обоснование проектных решений по техническому обеспечению

Для разработки и работы программного продукта используются техническое обеспечение предприятия, отвечающее минимальным системным требованием разрабатываемого программного продукта. К минимальным системным требованиям относится наличие:

Процессора с тактовой частотой 1,5 Гц и имеющего два ядра. Наличию оперативной памяти объёмом 2Гб и имеющей стандарт DDR3. Наличию 500 Мб на жестком диске. Наличию интернет подключения. Наличию потокового вывода графической информации на экран. Наличие манипуляторов, таких как клавиатура и мышь.


ГЛАВА II. ПРОЕКТНАЯ ЧАСТЬ

2.1 Разработка проекта автоматизации

2.1.1 Этапы жизненного цикла проекта автоматизации

Жизненный цикл процесса автоматизации – это период протекающий от осмысления проекта автоматизации и решения о его создании до конца его поддержки.

Жизненный цикл проекта автоматизации разделен на несколько стадий: предпроектная, проектирования, внедрения, функционирования. Данное количество стадий относится к каскадному построению жизненного цикла, он имеет свои преимущества и свои недостатки, к недостаткам относят факт невозвратимости к предыдущим этапам, к положительным качествам относится факт того, что при правильном выполнении каждого этапа и соблюдении большего количества рисков приводит к полноценному и положительному функционированию системы.

Пред проектная стадия включает в себя сбор материалов для проектирования и анализ материалов с формированием документации. Сбор материалов для проектирования включает в себя: разработку, выбор концепции системы, выявление характеристик объекта, информационные потоки, специалистов, состав задач. Анализ материалов формирования документации включает в себя составление технического задание на проектирование, утверждение технико-экономического обоснования.

Стадия проектирования подразделяется на этап технического проектирования и на этап рабочего проектирования. На этапе технического проектирования создаются проектные решения по обеспечивающей и функциональной частям информационной системы. На этапе рабочего проектирования производится разработка и доводка системы, корректировка, создание документации, должностные инструкции.

Стадия внедрения предполагает подготовку к ввод в эксплуатацию, проведение опытных испытаний всех компонентов системы перед запуском и сдача в промышленную эксплуатацию, которая оформляется актом сдачи-приемки работ.

На этапе функционирования информационной системы в рабочем режиме не исключается корректировка функций и управляющих параметров, так же осуществляется оперативное обслуживание и администрирования.

2.1.2 Ожидаемые риски на этапах жизненного цикла и их описание

Риски на различных этапах жизненного цикла это заранее предусмотренные вероятности и последствия наступления неблагоприятных событий, это позволяет определить какие стороны проекта на определённых этапах жизненного цикла, требуют особого внимания, и в определенных случаях корректировки.

На пред проектном этапе предприятия должно свести к минимуму риск не корректного создания автоматизированной системы за счет правильного и полного формулирования требований к бедующему проекту с самых ранних этапов его разработки.

На проектном этапе высокий риск присутствует в области реализации несоответствующей функциональности, ненужной оптимизации и нехватки информации о внешних компонентах, определяющих окружение системы или вовлеченный в интеграцию. Недостатки в работах, выполняемыми внешними ресурсами.

На стадии внедрения жизненного цикла проекта автоматизации имеются следующие факторы риска, которые являются особо критичными, если их не предусмотреть и не быть готовыми к появлению проблем, весь проект может провалиться и не достичь конченой точки реализации, принести много негативных последствия и подорвать функциональность предприятия. Одним из самых частых рисков является нереальный план по срокам и ресурсам установленными заказчиком или техническим заданием, немаловажен факт присутствия риска того, что клиент заказывает одну функциональность, а через полгода или год ему требуется уже совсем иная. Большой риск так же есть со стороны консультирующих ресурсов, из-за неверной консультации по каким бы то не было вопросам проект может быть внедрен не верно.

На этапе функционирования присутствуют долгосрочные факторы рисков, ввиду чего предприятия может полностью отказаться от используемой системы автоматизации. Изменение структуры и бизнес-целей компании, в основном это влияет на изменение сферы деятельности компании ввиду чего появляется вероятность в отказе от используемой системы автоматизации процесса. Изменений законодательства и отношений с государственными органами, принятие новых законов или постановлений, по содержанию которых система автоматизации становится не эксплуатируемой, что ведёт к её полной ликвидации. Смена собственников предприятия, что влечет к вероятности от отказа системы автоматизации по прихоти нового руководства.

При соблюдении всех вероятностей и рисков, возможность снизить негативные последствия или отказ от автоматизированной системы будит снижен. Главным фактором является создание максимально гибкой и простой системы, что бы её можно было внедрить куда угодно и в любое время изменить её направление или поменять функционал без отказа от самой системы.

2.2 Информационное обеспечение задачи

2.2.1 Информационная модель и её описание

Очень важным фактором при разработке любой системы для автоматизации любого процесса является построение информационной модели, что бы выявить зависимости и факторы которые могут создать риски. Модель должна быть полноценна и включать в себя максимально допустимое количество связей объекта автоматизации. Инфологическая модель представлена на рисунке №1.

Рис.№1. Инфологическая модель.

Диаграмма взаимодействия представлена на рисунке №2.

Рис.№2 Диаграмма взаимодействия

На данном рисунке отображена информационная активность и передвижение информации от стадии оформления заказы от клиента, до получения информации о выполнении.  

  1.  Объект клиент (Client) передает заказ (Order) менеджеру отдела продаж (Manager_TraderS).
  2.  Менеджер отдела продаж (Manager_TraderS) формирует заявку (Application) и передает её менеджеру сервисного отдела (Manager_ServiceS).
  3.  Менеджер сервисного отдела (Manager_ServiceS) передает запрос (Request) техническому специалисту сервисного отдела (Technical_ServiceS).
  4.  Технический специалист сервисного отдела (Technical_ServiceS) после выполнения работ, вносит пометку о выполнении запроса (Request) и отправляет запрос с пометкой о выполнении (RequestCompete) менеджеру сервисного отдела (Manager_ServiceS).
  5.  Менеджер сервисного отдела (Manager_ServiceS) получив запрос с пометкой о выполнении (RequestCompete), оповещает клиента (Client) о том, что его заказ (Order) выполнен и передает ему заказ с пометкой о выполнении (OrderComplete).

2.2.2 Характеристика нормативно-справочной, входной и оперативной информации

Для решения задачи по автоматизации оповещения клиентов менеджера сервисного отдела на машинной стадии используются данные взятые из входного оперативного документа – Заявка на оказание услуг технического специалиста сервисного отдела.

Входной документ Заявка на оказание услуг технического специалиста сервисного отдела включает в себя следующие поля:

  1.  ФИО Клиента
  2.  Контактный номер клиента
  3.  Текст заявки
  4.  Дата поступления заявки
  5.  Подпись клиента
  6.  Подпись менеджера отдела продаж
  7.  Печать отдела продаж

Из перечисленных полей для оповещения клиента менеджера сервисного отдела используются для заполнения макета нового клиента только поля: ФИО Клиента, контактный номер клиента.

Макет вноса данных нового клиента представлен на рисунке №3.

Рис.№3 Форма нового клиента

Для описания структуры записи файлов для описания типа полей записи имеют сокращенные  значения, они приведены в таблице №1.

Таблица №1

Наименование типа поля записи

Полное название

Краткое обозначение

Строчный тип

String

S

Целочисленный тип

Integer

I

Структура файла внутренней базы данных входной оперативной информации представлена в таблице №2.

Таблица №2

Наименование поля

Тип

Значимость

1

2

3

4

2

Номер клиента

String

11

3

Фамилия клиента

String

59

4

Имя клиента

String

59

5

Отчество клиента

String

59

В результате обработки информационных файлов, используемы при выполнении задачи работы по оповещению клиента, пользователь получает выходной документ, который выводится на дисплей, а так же на принтер:

  1.  Список клиентов подавших заказ на услугу.

2.2.3 Характеристика результатной информации

В ходе создания автоматизированной системы смс оповещения клиентов менеджера сервисного отдела результативными показателями являются:

  1.  Формирование базы данных клиентов.
  2.  Отправка смс сообщения клиенту/ам.
  3.  Печать базы данных клиентов.

Список клиентов формируется за счет поступления заказов на услуги.

Коды выполненных запросов на услуги формируются из выполненных запросов от специалиста технического отдела.

2.3 Программное обеспечение задачи

2.3.1 Общее положение (Дерево функций и сценарий диалога)

Для взаимодействия конечного пользователя с программным обеспечением используется диалоговый режим. Для правильного построения модели диалогового режима, нужно построить иерархическую модель диалогового взаимодействия конечного пользователя с программным обеспечением.

Выбор конкретного пункта пользователем может осуществляться:

  1.  Набором на клавиатуре требуемой директивы.
  2.  Подведением курсора в строку экрана с нужным пользователем пунктом.
  3.  Нажатие функциональных клавиш, запрограммированных на реализацию данной функции. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

При наличии различных вариантов ответа на ввод функции пользователем в последующих шагах происходит детализация, или уточнение действий, например, какая информация должна вводится, в каком виде или на какое устройство желательно осуществить вывод.

Дерево функций.

Рис.№4 Дерево функций АСО смс

Рассматриваемое приложение реализует следующие режимы работы:

1)Режим отправки смс

2)Режим телефонной книги

3)Режим редактирования телефонной книги

4)Режим экспорта в телефонную книгу

Режим отправки смс

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Рис.№5 Дерево функции отправки смс

Режим телефонной книги \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Рис.№6 Дерево функции телефонной книги

Режим редактирования телефонной книги

Рис.№7 Дерево функции изменения телефонной книги

Режим экспорта в телефонную книгу

Рис.№8 Дерево функции экспорта в телефонную книгу

2.3.2 Характеристика базы данных

В данном программном приложении база данных представлена не в стандартном виде. База данных не имеет канонического вида, она представлена набором упорядоченных данных в едином файле.

Данный тип представления имеет большой потенциал со стороны характеристики Безопасности, ввиду того, что хранимые данные не представляют опасности для пользователя базы данных.

Защищенность данных находится на низком уровне.

Доступность базы данных позволяет использовать хранимые данные всем пользователям программного обеспечения.

Целостная характеристика, отражает данные по данной предметной области в полностью необходимом соответствии.

Техническая эффективность данной базы данных полностью удовлетворяют условиям её использования в данной автоматизированной системе.

2.3.3 Структурная схема пакета (дерево вызова программных моделей)

В данном разделе представлено дерево программных модулей разрабатываемого программного обеспечения отправки смс.

Рис.№9 Дерево программных модулей для программного обеспечения отправки смс

Таблица описания программных модулей для программного обеспечения отправки смс. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Таблица №3

Наименование модуля

Функции модуля

Главный модуль отправки смс

Содержит основные функции программного обеспечения и процедуры, выполняемые при запуске приложения

Модуль предустановленных сообщений

Содержит функции заранее заготовленных сообщений для передачи в главный модуль

Модуль телефонной книги

Содержит данные для передачи в главный модуль

Модуль изменения телефонной книги

Содержит функции для изменения и внесение корректировок в модуль телефонной книги

Модуль добавления данных в телефонную книгу

Содержит функции по внесению данных из сторонних файлов имеющих расширение .xlsx приведенных к стандартизированной форме программного обеспечения

2.3.4 Описание программных модулей 

В данном блоке мы рассмотрим подробнее каждый модуль программного обеспечения. Описание программных окон диалогового режима реализовано в стандартном виде рабочей среды операционных систем Microsoft Windows.

Главное (Первичное) окно программы отправки смс.

Рис.№10 Окно приложения: Форма “отправки смс”

Форма имеет несколько кнопок управления:

1) Запрос баланса,

2) Отправить,

3) Телефонная книга,

4) Предустановленные сообщения.

Так же форма имеет несколько полей для ввода информации с клавиатуры:

Т1) Телефонный номер,

Т2) Сообщение. Рассмотрим их подробнее.

  1.  Запрос баланса – при нажатии на данную кнопку, приложения отправляет API запрос, через сеть интернет, который идет на платформу приемки запросов фирмы, предоставляющей возможности отправки сообщений. После попадания на платформу запросов, API функция преобразуется в запрос, который проходит  через шлюз фирмы, после функция получает данные о состоянии баланса, и, проделывая тот же путь в обратном направлении, возвращается в программное приложение.

Сообщение с информацией о состоянии баланса появляется после получение обратных данных.

Рис.№11 Окно приложения: Форма “баланс”

  1.  Отправить – при нажатии на данную кнопку, приложения формирует API запрос, состоящий из строк текстовых полей, телефонный номер и сообщение, после чего он отправляет его через сеть интернет, который идет на платформу приемки запросов фирмы, предоставляющей возможности отправки сообщений. После попадания на платформу запросов, API функция преобразуется в запрос, который проходит  через шлюз фирмы и переходит в шлюз приемки фирмы сотового оператора связи, где преобразуется в два объекта, сообщение и номер(а), которые дальше передаются на устройство приемки сообщений (мобильный телефон, планшет, модем).
  2.  Телефонная книга – при нажатии на данную кнопку, открывается форма телефонная книга, скрывая форму отправки смс.
  3.  Предустановленные сообщения - при нажатии на данную кнопку, открывается форма предустановленных сообщений.

Т1) Телефонный номер – в данную строку вводится телефонный номер, если номеров несколько то они вводятся через запятую, телефонный номер имеет свои ограничения в длине (11 цифр). Телефонный номер(а) является(ются) составной частью API запроса.

Т2) Сообщение – в данную строку вводится текст смс сообщения. Сообщение является составной частью API запроса.

Окно предустановленных сообщений

Рис.№12 Окно приложения: Форма предустановленных сообщений

Форма предустановленных сообщений включает в себя две кнопки управления:

1) Принять,

2) Отмена.

Три radio_button и три текстовых поля не подлежащих изменение при помощи программного приложения.

  1.  Принять – при нажатии данной кнопки, сообщение из текстового связанного с radio_button передается в поле Сообщение формы Отправка смс.
  2.  Отмена – при нажатии данной кнопки, происходит возврат на форму Отправка смс. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Окно телефонной книги

 \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Рис.№13 Окно приложения: “Форма телефонная книга”

Форма “телефонная книга” дает возможность выбрать группу контактов для добавления их в список отправки сообщения, данная форма имеет список из check_box:

В1) Список контактов.

Трех кнопок:

1) Изменить,

2) Принять,

3) Отмена. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

В1) Список контактов – данные взятые из локального хранилища упорядоченные и систематизированные, с которыми можно взаимодействовать.

  1.  Изменить – при нажатии данной кнопки, осуществляется переход на форму Редактирование телефонной книги.
  2.  Принять – при нажатии данной кнопки, выделенные контакты переносятся на форму Отправки смс. Переносятся исключительно номера телефонов в строку Телефонные номер формы Отправки смс.
  3.  Отмена – при нажатии данной кнопки, происходит возврат без вноса изменений на форму Отправки смс.

Окно редактирования телефонной книги

Рис.№14 Окно приложения: Форма редактирования телефонной книги

Форма редактирование телефонной книги предназначена для внесения изменений в список контактов, импорта данных из других файлов, а так же добавление других баз в основную. Форма имеет 4 текстовых поля:

Т1) Телефон

Т2) Имя

Т3) Фамилия

Т4) отчество

шесть кнопок:

1)Добавить базу

2) Импорт

3) Принять

4) Отмена

5) Добавить

6) Удалить

один check_box:

В1) Список контактов. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Т1) Телефон – текстовое поле в которое вводится номер телефона нового клиента. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Т2) Имя - текстовое поле в которое вводится имя телефона нового клиента.

Т3) Фамилия - текстовое поле в которое вводится фамилия телефона нового клиента. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Т4) Отчество - текстовое поле в которое вводится отчество телефона нового клиента. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  1.  Добавить базу – при нажатии данной кнопки, появляется диалоговое окно позволяющее открыть файл имеющий данные приведенные к стандартизированному виду программного приложения, для добавления этих данных к основным данным программного приложения.
  2.  Импорт - при нажатии данной кнопки, происходит переход на форму Импорта данных.
  3.  Принять - при нажатии данной кнопки, происходит сохранения изменений в списке контактов.
  4.  Отмена - при нажатии данной кнопки, происходит переход на форму Телефонной книги без внесения изменений.
  5.  Добавить - при нажатии данной кнопки, данные внесенные в текстовые поля добавляются в список контактов и принимают стандартизированный вид программного приложения.
  6.  Удалить - при нажатии данной кнопки, элементы выбранные в списке контактов удаляются из внутренней базы.

В1) Список контактов – данные взятые из локального хранилища упорядоченные и систематизированные, с которыми можно взаимодействовать.

Окно импорта данных \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Рис.№15 Окно приложения: Форма импорта данных

Форма импорта данных предназначена для импортирования данных из файла с приведением его конечного вида в стандартизированный вид программного приложения, и последующим сохранением, как дополнительной базы. Данная форма имеет три кнопки: 1) Добавить, 2)Сохранить, 3) Отмена, и одно табличное поле: П1).

  1.  Добавить – при нажатии данной кнопки, открывается диалоговое окно позволяющее открыть файл, для добавления его в упорядоченно систематизированный вид. После добавления данные файла отображаются в табличном поле П1.
  2.  Сохранить – при нажатии данной кнопки, открывается диалоговое окно предлагающее сохранить файл вторичной базы в то место куда пользователь соблаговолит нужным, данные вторичной базы берутся из табличного поля П1, приводятся к систематизированному виду и после чего сохраняются.
  3.  Отмена – при нажатии данной кнопки, происходит возврат на форму Редактирования телефонной книги.

П1) Табличное поле – табличное поле служит для временного хранения и изменения данных добавленных при добавлении файла.

Листинг основных программных модулей приведен в Приложении 1.


ГЛАВА III. ОБОСНОВАНИЕ ЭКОНОМИЧЕСКОЙ ЭФФЕКТИВНОСТИ ПРОЕКТА

3.1 Выбор и обоснование методики расчета экономической эффективности

Согласно Федеральному Закону "Об инвестиционной деятельности в Российской Федерации, осуществляемой в форме капитальных вложений" от 25.02.99. №39-ФЗ: инвестициями являются денежные средства, ценные бумаги, иное имущество, в т. ч. имущественное право, иные права, имеющие денежную оценку, вкладываемые в объекты предпринимательской и (или) достижения иного полезного эффекта. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Инвестиционный проект - обоснование экономической целесообразности, объема и сроков осуществления капитальных вложений, в то числе необходимая проектно-сметная документация, разработанная в соответствии с законодательством Российской Федерации, и утверждена в соответствии с установленными стандартами (нормами, правилами), а так же описание практических действий по осуществлению инвестиций (бизнес-план).

В то же время в соответствии с "Методическими рекомендациями по оценке эффективности инвестиционных проектов", утверждена Госстроем РФ, Министерством экономики РФ, Министерство финансов РФ, Госкомпромом РФ 31 марта 1992г №7-12/41, понятие инвестиционный проект может употребляться в следующих значениях: дело, деятельность, мероприятия, осуществление комплекса каких-либо действий, обеспечение достижение определенных целей (получение определенных результатов). Близким по смыслу в этом случае являются термины "хозяйственное мероприятие", "научно-техническое мероприятие", "комплекс работ", "проект";

В экономической части дипломного проекта выполнены расчеты по определению экономической эффективности от внедрения автоматизированной системы оповещения клиентов посредством смс сообщений:

Для обоснования эффективности инвестиций необходимо определить размер инвестиций в проект на проведение указанных мероприятий в настоящее время. Наряду с этим определяются основные расходы на эксплуатацию и содержание подвижного состава. В итоге экономия от снижения издержек и затрат будет характеризовать эффективность вложений.

3.2. Расчет показателей экономической эффективности проекта

Экономическая эффективность проекта (Э) складывается из двух составляющих: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

А) Косвенного эффекта, который, например, характеризуется увеличением прибыли, привлечением большего числа клиентов, снижением уровня брака в производстве, уменьшение количества рекламаций клиентов, снижение затрат на сырье и материалы, уменьшение сумм штрафов, неустоек и т. д.

Б) Прямого эффекта, который характеризуется снижением трудовых, стоимостных показателей. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

К трудовым показателям относятся следующие:

1) Абсолютное снижение трудовых затрат (DТ):DТ=Т01, где Т0 - трудовые затраты на обработку информации по базовому варианту, Т1 - трудовые затраты на обработку информации по предлагаемому варианту.

2)Коэффициент относительного снижения трудовых затрат (КТ): КТ=DТ/T0*100%. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

3) Индекс снижения трудовых затрат или повышение производительности труда (YT): YT=T0/T1. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

К стоимостным показателям относятся: абсолютное снижение стоимостных затрат (DC), коэффициент относительного снижения стоимостных затрат (КC) индекс снижения стоимостных затрат (YC), рассчитываемые аналогично.

Помимо рассмотренных показателей целесообразно также рассчитать срок окупаемости затрат на внедрение проекта машинной обработки информации (Ток): ТокП/DC, где КП - затраты на создание проекта машинной обработки информации (проектирование и внедрение).

Таблица №4

 

Затраты

Абсолютное изменение затрат

Коэффициент изменения затрат

Индекс изменения затрат

 

базовый вариант

проектный вариант

Трудоемкость

T0(Час)

Т1(Час)

 

432

192

240

55%

2,25

Стоимость

С0(руб.)

С1(руб.)

DC

Кс

 

10476

3564

6912

66%

2,939393939

КП – составляет сумму затрат на проектирование и внедрение системы, данную сумму определяет разработчик программного приложения рассчитав показатели затрат. В данном проекте сумма за проектирование = 10000 рублей, сумма за внедрение = 6000 рублей. В итоге КП  = 16000 рублей.

Срок окупаемости проекта равен 16000/6912=2 месяца.

Характеристика затрат на обработку информации по проектному варианту.


Таблица №5

№ п/п

Наименование операций технологического процесса решения комплекса задач

Обрудо-вание

Ед. Изм.

Объем работы в год

Норма выработки / производительность устройств ЭВМ (опер/в час.)

Тру-

доемкость (гр5: гр6)

Средне-часовая зарплата специалиста (руб.)

Часовая норма амортизации (руб. за час) / ст. 1 маш.часа (руб.)

Часовая стоимость накладных расходов (руб.)

Стоимостные затраты [(гр8+

гр9+ гр10) *гр7] для ручных операций

Стоимостные затраты [(гр8+гр/9 +гр10 )*гр.7] для операций, вып. на ЭВМ

1

2

3

4

5

6

7

8

9

10

11

12

Оповещение

ПК

Час

192

13

14,76

37

50,67

8

1412

1412

Итого:

ХХХ

1412

1412


Ниже приведены диаграммы отображающие изменение затрат до и после внедрения.

Рисунок №16

Рисунок №17


Заключение

В настоящее время существует много различных приложений для оповещения людей посредством смс сообщений, но большинство из них используют веб интерфейс или их основная часть находится в сети интернет. Большинство приложений не позволяют осуществлять смс рассылку, или иметь список контактов, в который можно импортировать необходимые данные. При работе с большими объемами информации или при надобности интеграции приложения по рассылке смс большая часть методов не подходит или не реализуема. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Автоматизированная система оповещения клиентов посредством смс сообщений обеспечивает полный список требований и условий. Ведение списка контактов, возможность импорта данных из сторонних файлов.

Данные проект затрачивает в разы меньше трудовых единиц на выполнение поставленной задачи, за счет того, что не имеет веб интерфейс. Так же данные проект можно импортировать в СУБД Microsoft Dynamic Navision за счет того, что он написан на том же языке, который используется в СУБД. Проект имеет те же функциональные возможности, функции и решения, а главное типизацию, как и Microsoft Dynamic Navision, что облегчает способ интеграции.

Основным преимуществом программы является её уникальность под каждое предприятие. Программа имеет простой и интуитивно понятный шаблон для изменения его под нужды конкретного предприятия.

Вторым главным положительным эффектом является низкая себестоимость разработки, проектирования и внедрения проекта, а так же низкая себестоимость изменения под новое предприятие.

Данное проектное решение является положительным для предприятия решивших создать возможность автоматизированной системы оповещения своих клиентов посредством смс сообщений.


СПИСОК ИСПОЛЬЗОВАННОЙ ЛИТЕРАТУРЫ

1) C#. Объектно-ориентированное программирование. Автор: Алексей Васильев. Языки: Русский. Издательство: Питер. Серия: Учебный курс. ISBN 978-5-459-01238-5; 2012 г.

2) Автоматизация технологических процессов. Учебник. Авторы: Леонид СелевцовАлександр Селевцов. Языки: Русский. Издательство: Academia. Серия: Среднее профессиональное образование. ISBN 978-5-4468-0615-7; 2014 г.

3) Развитие телекоммуникаций. На пути к информационному обществу. Развитие спутниковых телекоммуникационных систем. Учебное пособие. Автор: Марк Быховский. Языки: Русский. Издательство: Горячая Линия - Телеком. ISBN 978-5-9912-0405-7; 2014 г.

4) Экономика предприятий АПК. Авторы: Василий НечаевПетр Парамонов,  Ирина Халявка. Языки: Русский. Издательство: Лань. Серия: Учебники для вузов. Специальная литература. ISBN 978-5-8114-0967-9; 2010 г.

5) Архитектура компьютера и проектирование компьютерных систем Computer Organization And Design. Авторы: Дэвид ПаттерсонДжон Хеннесси. Языки: Русский. Издательство: Питер. Серия: Классика Computer Science. ISBN 978-5-459-00291-1; 2012 г.

6) Основы сетевых технологий. Учебное пособие.Авторы: Игорь ЖуковМ. Ластовченко. Языки: Русский. Издательство: МК-Пресс. ISBN 978-9-6688-0630-8; 2015 г.

7) Алгоритмы. Построение и анализ. Introduction to Algorithms. Авторы: Томас Х. КорменЧарльз И. ЛейзерсонРональд Л. РивестКлиффорд Штайн. Издательство: Вильямс. ISBN 978-5-8459-1794-2; 2013 г. Язык: Русский.

8) Разработка требований к программному обеспечению Software Requirements. Авторы: Карл И. ВигерсДжой Битти. Издательство: БХВ-ПетербургРусская Редакция. ISBN 978-5-9775-3348-5, 978-5-7502-0433-5; 2014 г. Язык: Русский.

9) ГОСТ Р ИСО/МЭК 15288 — 2005/ ISO/IEC 15288:2002 System engineeringSystem life cycle processes.

10) ГОСТ 34.602-89 Техническое задание на создание автоматизированной системы.

11) ГОСТ 34.201-89 Виды, комплектность и обозначения документов при создании автоматизированных систем. 

12) РД 50-34.698-90 Автоматизированные системы. Требования к содержанию документов.

13) Экономический анализ. Редакторы: Николай ВойтоловскийАлла КалининаИрина Мазурова. Языки: Русский. Издательство: Юрайт. Серия: Бакалавр. ISBN 978-5-9916-2551-7; 2013 г.


ПРИЛОЖЕНИЕ

Программный листинг

Form1.cs

using System;

using System.Collections.Generic;

using System.ComponentModel;

using System.Data;

using System.Drawing;

using System.Linq;

using System.Text;

using System.Threading.Tasks;

using System.Windows.Forms;

using MainSms;

using System.IO;

using System.IO.MemoryMappedFiles;

namespace WindowsFormsApplication1

{

   

     public partial class Form1 : Form

   {

         

       public Form1()

       {

           InitializeComponent();

           textBox1.KeyPress += new KeyPressEventHandler(textBox1_KeyPress_1);

           if (File.Exists(@"WriteLines.txt"))

               return;

           else

               File.Create(@"WriteLines.txt").Close();

       }

       Mainsms sms = new Mainsms("rsms", "861dd9d317695");

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox1_TextChanged(object sender, EventArgs e)

       {

       }////////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       public void textBox1_TextChanged_1(object sender, EventArgs e)

       {

       }//////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox1_KeyPress_1(object o, KeyPressEventArgs e)

       {

           if (!(Char.IsDigit(e.KeyChar)) && !((e.KeyChar == ',')) && (e.KeyChar != (char)Keys.Back) && (e.KeyChar != (char)Keys.Space))

               e.Handled = true;////Запрет на ввод символов

       }//////Проверка на цифры

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void sbutton_Click(object sender, EventArgs e)

       {

           if (string.IsNullOrEmpty(messagebox1.Text) == true)/////////Проверки на не пустое поле

           {

               MessageBox.Show("Введите текст сообщения");

               return;

           }

           if (string.IsNullOrEmpty(textBox1.Text) == true)

           {

               MessageBox.Show("Введите номер телефона");

               return;

           }

           string pnumber = textBox1.Text;

           string message = messagebox1.Text;      

           //send(sender, recipients, message) - отправка сообщения

           // Параметры sender - имя отправителя. recipients - номера получателей в любом формате через запятую. message - текст сообщения.

           ResponseSend rsend = sms.send("sendertest", pnumber, message);

           if (rsend.status == "success") MessageBox.Show("ok"); // если сообщение было успешно отправленно выведем ok

           else MessageBox.Show(rsend.message); // иначе выведем сообщение об ошибке

       }/////Отправка сообщения

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void bbutton_Click(object sender, EventArgs e)

       {

           // balance() Запрос баланса

           ResponseBalance rBalance = sms.balance();

           if (rBalance.status == "success") MessageBox.Show(rBalance.balance + "Руб."); // покажем текущий баланс

           else MessageBox.Show(rBalance.message); // иначе выведем сообщение об ошибке

       }/////Баланс

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void pbutton_Click(object sender, EventArgs e)

       {

           Form2 frm = new Form2(this);

           this.Hide();

           frm.Show();

       }///////Отображение второй формы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button1_Click(object sender, EventArgs e)

       {

           Form5 frm2 = new Form5(this);

           frm2.Show();

           this.Hide();

       }/////Отображение пятой формы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   }

}


Form2.cs

using System;

using System.Collections.Generic;

using System.ComponentModel;

using System.Data;

using System.Drawing;

using System.Linq;

using System.Text;

using System.Threading.Tasks;

using System.Windows.Forms;

using MainSms;

using System.IO;

using System.IO.MemoryMappedFiles;

namespace WindowsFormsApplication1

{

   public partial class Form2 : Form

   {

       public static string AA;

       public static string FF;

       public Form1 _f1;

       public Form3 _f3;

       public Form2(Form1 f1)

       {

           InitializeComponent();

           _f1 = f1;

           /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

          ////////////////////////////////////Чтение из файла.

           using (StreamReader sr = new StreamReader(@"WriteLines.txt"))

               {

                   string FF;

                   while ((FF = sr.ReadLine()) != null)

                   {

                       checkedListBox1.Items.Add(FF);

                   }

               }

           

           ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       }

       Mainsms sms = new Mainsms("rsms", "861dd9d317695");

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////      

       private void button1_Click(object sender, EventArgs e)

       {

           _f1.Show();

           Hide();

       }///////Переход на первую форму

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void checkedListBox1_SelectedIndexChanged(object sender, EventArgs e)

       {

       }////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       public void button2_Click(object sender, EventArgs e)

       {

           using (var sw = new StreamWriter(@"WriteLines1.txt"))

           {

               if (checkedListBox1 != null)

               {

                   foreach (var item in checkedListBox1.CheckedItems)

                   {

                       sw.WriteLine(item.ToString().Remove(11) + ",");

                   }

               }

           }

        string FFF = System.IO.File.ReadAllText(@"WriteLines1.txt");

     textBox1.Text = FFF;

     if (textBox1.Text.Length > 0)

     textBox1.Text = textBox1.Text.Substring(0, textBox1.Text.Length - 3);

        _f1.textBox1.Text = FFF;////Перевод даннных на первую форму

        _f1.textBox1.Text = _f1.textBox1.Text.Substring(0, textBox1.Text.Length - 0);

        _f1.Show();

        Hide();

       }////Добавление информации в чек бокс

       ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button3_Click(object sender, EventArgs e)

       {

           Form3 _f3 = new Form3(this);

           _f3.Show();

           this.Hide();

       }////Перевод из чек бокса в лейбл.

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Form2_FormClosing_1(object sender, FormClosingEventArgs e)

       {

           _f1.Show();

           this.Hide();

       }///////Переход на первую форму посредством нажатие на крестик

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   }

}


Form3.cs

using System;

using System.Collections.Generic;

using System.ComponentModel;

using System.Data;

using System.Drawing;

using System.Linq;

using System.Text;

using System.Threading.Tasks;

using System.Windows.Forms;

using MainSms;

using System.IO;

using System.IO.MemoryMappedFiles;

namespace WindowsFormsApplication1

{

   public partial class Form3 : Form

   {

       public Form3 _f3;

       public Form2 _f2;

       public Form4 _f4;

       public Form3(Form2 f2)

       {

           InitializeComponent();

           textBox5.KeyPress += new KeyPressEventHandler(textBox5_KeyPress_1);

           textBox1.KeyPress += new KeyPressEventHandler(textBox1_KeyPress);

           textBox2.KeyPress += new KeyPressEventHandler(textBox2_KeyPress);

           textBox3.KeyPress += new KeyPressEventHandler(textBox3_KeyPress);

           _f2 = f2;

           using (StreamReader sr = new StreamReader(@"WriteLines.txt"))////отобрадение содержимого чек бокса

           {

               string FF;

               while ((FF = sr.ReadLine()) != null)

               {

                   checkedListBox1.Items.Add(FF);

               }

           }

       }

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button1_Click(object sender, EventArgs e)

       {

           _f2.Show();

           Hide();

               _f2.checkedListBox1.Items.Clear();

           using (StreamReader sr = new StreamReader(@"WriteLines.txt"))

           {

               string FF;

               while ((FF = sr.ReadLine()) != null)

               {

                   _f2.checkedListBox1.Items.Add(FF);

               }

           }

       }/////Приминение значений чек бокса на вторую форму

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button2_Click(object sender, EventArgs e)

       {

           if (textBox5.TextLength == 11)

           {

               if (textBox1.TextLength > 2)

               {

                   if (textBox2.TextLength > 2)

                   {

                       if (textBox3.TextLength > 2)

                       {

                           using (System.IO.StreamWriter file = new System.IO.StreamWriter(@"WriteLines.txt", true))

                           {

                               file.WriteLine(textBox5.Text + " | " + textBox1.Text + " " + textBox2.Text + " " + textBox3.Text + " | "); ///Запись в файл полкй телефон и ФИО

                           }

                           checkedListBox1.Items.Clear();////Очистка чек бокса

                           using (StreamReader sr = new StreamReader(@"WriteLines.txt"))///////запись в чек бокс

                           {

                               string FF;

                               while ((FF = sr.ReadLine()) != null)

                               {

                                   checkedListBox1.Items.Add(FF);

                               }

                           }

                       }

                       else

                       {

                           MessageBox.Show("Неверно введено отчество", "Ошибка", MessageBoxButtons.OK);

                       }

                   }

                   else

                   {

                       MessageBox.Show("Неверно введено имя", "Ошибка", MessageBoxButtons.OK);

                   }

               }

               else

               {

                   MessageBox.Show("Неверно введена фамилия", "Ошибка", MessageBoxButtons.OK);

               }

           }

           else

           {

               MessageBox.Show("Неверно введен номер", "Ошибка", MessageBoxButtons.OK);

           }

       }///////Запись в чек бокс

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button3_Click(object sender, EventArgs e)

       {

           foreach (var item in checkedListBox1.CheckedItems.OfType<string>().ToList())

           {

               checkedListBox1.Items.Remove(item);

           }

           using (var sw = new StreamWriter(new FileStream(@"WriteLines.txt", FileMode.Create)))

           {

               if (checkedListBox1 != null)

               {

                   foreach (var item in checkedListBox1.Items) // в таком же порядке

                   {

                       sw.WriteLine(item.ToString());

                   }

               }

           }

       }///////Удаление знаечния из чек бокса

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Form3_Load(object sender, EventArgs e)

       {

       }/////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox5_KeyPress_1(object o, KeyPressEventArgs e)

       {

           if (!(Char.IsDigit(e.KeyChar)) && (e.KeyChar != (char)Keys.Back))

               e.Handled = true;////Запрет на ввод символов

       }//////Проверка на числа

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void btnExitProgram_Click(object sender, EventArgs e)

       {

                      TextWriter writer = new StreamWriter(@"WriteLines.txt");

           foreach (var item in checkedListBox1.Items)

               writer.WriteLine(item.ToString());

           writer.Close();

           // Close this window

           _f2.Show();

           this.Hide();

       }////Событие для вторичного выхода

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox5_TextChanged(object sender, EventArgs e)

       {

       }/////Пустое событие

       /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button4_Click(object sender, EventArgs e)

       {

           _f2.Show();

           this.Hide();

       }/////Отмена действий и переход на предыдущую форму

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox1_KeyPress(object sender, KeyPressEventArgs e)

       {

           char l = e.KeyChar;

           if ((l < 'А' || l > 'я') && (e.KeyChar != (char)Keys.Back))

           {

               e.Handled = true;

           }

       }////Проверка на символы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox2_KeyPress(object sender, KeyPressEventArgs e)

       {

           char l = e.KeyChar;

           if ((l < 'А' || l > 'я') && (e.KeyChar != (char)Keys.Back))

           {

               e.Handled = true;

           }

       }////Проверка на символы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void textBox3_KeyPress(object sender, KeyPressEventArgs e)

       {

           char l = e.KeyChar;

           if ((l < 'А' || l > 'я') && (e.KeyChar != (char)Keys.Back))

           {

               e.Handled = true;

           }

       }////Проверка на символы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Form3_FormClosing(object sender, FormClosingEventArgs e)

       {

           _f2.Show();

           this.Hide();

       }///////Закрытие на крестик

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button5_Click(object sender, EventArgs e)

       {

         Form4 _f4 = new Form4(this);

           _f4.Show();

           Hide();

       }////Переход на форму импорта

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button6_Click(object sender, EventArgs e)

       {

           string Sbase_name;

          OpenFileDialog openFileDialog1 = new OpenFileDialog();

           openFileDialog1.InitialDirectory = "c:\\";

           openFileDialog1.Filter = "txt files (*.txt)|*.txt";

           openFileDialog1.FilterIndex = 2;

           openFileDialog1.RestoreDirectory = true;

           if (openFileDialog1.ShowDialog() == System.Windows.Forms.DialogResult.OK)

           {

               System.IO.StreamReader sr = new

               System.IO.StreamReader(openFileDialog1.FileName);

               MessageBox.Show(sr.ReadToEnd());

               sr.Close();

           }////Открытие вторичной базы

           Sbase_name = openFileDialog1.FileName;

           if ((Sbase_name) != "")

           {

           using (StreamReader sr = new StreamReader(Sbase_name))///////запись в чек бокс

           {

               string FF;

               while ((FF = sr.ReadLine()) != null)

               {

                   using (System.IO.StreamWriter file = new System.IO.StreamWriter(@"WriteLines.txt", true))

                   {

                       file.WriteLine(FF); ///Перенос вторичной базы в основную

                   }

               }

           }

           checkedListBox1.Items.Clear();////Очистка чек бокса

           using (StreamReader sr = new StreamReader(@"WriteLines.txt"))///////запись в чек бокс

           {

               string FF;

               while ((FF = sr.ReadLine()) != null)

               {

                   checkedListBox1.Items.Add(FF);

               }

           }

           }

       }////Добавление вторичной базы

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   }

}


Form4.cs

using System;

using System.Collections.Generic;

using System.ComponentModel;

using System.Data;

using System.Drawing;

using System.Linq;

using System.Text;

using System.Threading.Tasks;

using System.Windows.Forms;

using System.IO;

using System.Data.OleDb;

namespace WindowsFormsApplication1

{

   public partial class Form4 : Form

   {

       public Form3 _f3;

       public Form4(Form3 f3)

       {

           InitializeComponent();

           _f3 = f3;

       }

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void dataGridView1_CellContentClick(object sender, DataGridViewCellEventArgs e)

       {

       }////Пустое действие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button1_Click(object sender, EventArgs e)

       {

           

           _f3.Show();

           this.Hide();

       }////Переход к предыдущей форме

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Savefile(Stream data)

       {

           using (var outFile = new StreamWriter(data))

           {

               foreach (DataGridViewRow row in dataGridView1.Rows)

               {

                   for (int i = 0; i < 2; i++)

                   {

                       outFile.Write(row.Cells[i].Value + " | ");

                   }

                   outFile.WriteLine();

               }

           }

       }///Функция записи из грида в файл

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button2_Click(object sender, EventArgs e)

       {

           var fd = new SaveFileDialog();

           fd.Filter = "txt (*.txt)|*.txt";

           if (fd.ShowDialog() == DialogResult.OK)

           {

               Savefile(fd.OpenFile());

           }

       }////Сохранение нового файла

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button3_Click(object sender, EventArgs e)

       {

           OpenFileDialog choofdlog = new OpenFileDialog();

           choofdlog.Filter = "xls (*.xls)|*.xls";

           choofdlog.FilterIndex = 1;

           choofdlog.Multiselect = true;

           if (choofdlog.ShowDialog() == DialogResult.OK)

           {

               string sFileName = choofdlog.FileName;

               String name = "Items";

               String constr = "Provider=Microsoft.ACE.OLEDB.12.0;Data Source=" +

                               choofdlog.FileName +

                               ";Extended Properties='Excel 12.0 XML;HDR=YES;';";

               OleDbConnection con = new OleDbConnection(constr);

               OleDbCommand oconn = new OleDbCommand("Select * From [" + name + "$]", con);

               con.Open();

               OleDbDataAdapter sda = new OleDbDataAdapter(oconn);

               DataTable data = new DataTable();

               sda.Fill(data);

               dataGridView1.DataSource = data;

           }

       }////импорт из экселя в грид

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Form4_FormClosing(object sender, FormClosingEventArgs e)

       {

           _f3.Show();

           Hide();

       }///////Закрытие на крестик

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   }

}


Form5.cs

using System;

using System.Collections.Generic;

using System.ComponentModel;

using System.Data;

using System.Drawing;

using System.Linq;

using System.Text;

using System.Threading.Tasks;

using System.Windows.Forms;

namespace WindowsFormsApplication1

{    ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 

   public partial class Form5 : Form

   {

       public Form1 _f1;

       public Form5 _f5;

       public Form5(Form1 f1)

       {

           InitializeComponent();

           _f1 = f1;          

       }        /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button1_Click(object sender, EventArgs e)

       {

        Hide();

        _f1.Show();

       }////Возвращение на предыдущую форму

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void radioButton1_CheckedChanged(object sender, EventArgs e)

       {

           if (radioButton1.Checked == true)

           {

               radioButton2.Checked = false;

               radioButton3.Checked = false;

           }

       }////Смена радио кнопки

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void radioButton2_CheckedChanged(object sender, EventArgs e)

       {

           if (radioButton2.Checked == true)

           {

               radioButton1.Checked = false;

               radioButton3.Checked = false;

           }

       }////Смена радио кнопки

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void radioButton3_CheckedChanged(object sender, EventArgs e)

       {

           if (radioButton3.Checked == true)

           {

               radioButton2.Checked = false;

               radioButton1.Checked = false;

           }

       }////Смена радио кнопки

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void button2_Click(object sender, EventArgs e)

       {

           if (radioButton1.Checked == true)

           {

               _f1.messagebox1.Text = label1.Text;

              Hide();

              _f1.Show();

           }

           else

           {

               if (radioButton2.Checked == true)

               {

                   _f1.messagebox1.Text = label2.Text;

                   Hide();

                   _f1.Show();

               }

               else

               {

                   if (radioButton3.Checked == true)

                   {

                       _f1.messagebox1.Text = label3.Text;

                       Hide();

                       _f1.Show();

                   }

                   else

                   {

                       MessageBox.Show("Не выбран ни один шаблон", "Ошибка", MessageBoxButtons.OK);

                   }

               }

           }

       }////Передача стандартного сообщения

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void label1_Click(object sender, EventArgs e)

       {

       }////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void label2_Click(object sender, EventArgs e)

       {

       }////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void label3_Click(object sender, EventArgs e)

       {

       }////Пустое событие

       //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

       private void Form5_FormClosing_1(object sender, FormClosingEventArgs e)

       {

           _f1.Show();

           Hide();

       }///////Переход на первую форму посредством нажатие на крестик

       /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

   }

}


ПОСЛЕДНИЙ ЛИСТ ВКР

Выпускная квалификационная работа выполнена мной совершенно самостоятельно. Все использованные в работе материалы и концепции из опубликованной научной литературы и других источников имеют ссылки на них.

«____»_______________________  _____г.

__________________________  ______________________________________

 (подпись)     (Ф.И.О.) 


 

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